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Calling the Contact Center

Contact Centers and Digital Services

Contact Centers and Digital Services

Engaging and Connecting People to Their Healthcare

With a breadth of healthcare information available, it can be challenging for beneficiaries, providers and healthcare organizations to locate and understand the available resources to make the best decisions. From continually changing healthcare regulations to advancing technologies, healthcare organizations need secure and responsive communication solutions to inform and support consumers navigating their healthcare options. Responsive solutions, such as multi-channel contact centers and digital services, provide healthcare policy leaders and organizations with the opportunity to: 

  • Educate and inform beneficiaries about benefits and enrollment – creating more knowledgeable healthcare consumers
  • Empower providers and state healthcare organizations to make strategic healthcare decisions based on population data
  • Effectively manage wide variances in call volumes while ensuring the secure handling of personally identifiable information   

Through the utilization of high-quality contact centers, beneficiaries, providers, healthcare policy leaders and healthcare organizations can continue to learn, analyze and advance healthcare policies and improve outcomes.   

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