Delivery and Integration Manager

Transform technology into opportunity as a Delivery and Integration Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Delivery and Integration Manager you will help ensure today is safe and tomorrow is smarter. Our work depends on a Delivery and Integration Manager joining our team to evolve the IT Service Desk for the Department of Energy, National Nuclear Security Administration.

HOW A WILL MAKE AN IMPACT:

• Manages the development of business process analysis and improvement programs
• Collaborates with other functional leaders on strategic planning for business process improvements
• Evaluates results of process analysis, audits, and plan implementation to determine organizational efficiency 
• Analyzes and resolves process quality issues and needs as they relate to the business process performance and adherence to established organizational procedures
• Manages customer deliverables and service level requirements

WHAT YOU’LL NEED TO SUCCEED:

Education:

• Masters of Science degree; OR in lieu of degree, an additional 2 years of relevant work experience is required

Required Experience:

• 15+ years of related professional work experience 

Required Technical Skills:

• Demonstrated hands-on experience with ServiceNow
• Demonstrated experience with SLA/OLA management, Knowledge Management. Service Delivery, Continuous Service Improvement, and Problem Management

Security Clearance Level:

• U.S. Citizenship Required
• Possess Q or TS level clearance (or their equivalency) with the ability to obtain a Q level clearance.
  • Must be eligible to obtain and maintain such clearance as a condition of employment

Required Skills and Abilities:

• Demonstrated experience with Process Capability Analysis, Process Quality Control, Strategic Planning, and Problem Solving
• Demonstrated ability managing the development of business process analysis and improvement programs
• Demonstrated ability evaluating the results of process analysis, audits, and plan implementation to determine organizational efficiency 
• Demonstrated ability analyzing and resolving process quality issues and needs as they relate to the business process performance and adherence to established organizational procedures
• Demonstrated ability managing customer deliverables and service level requirements

Preferred Skills/Certifications:

• ITIL/ITIL v4
• Project Management

Location:

• This role requires to be on-site in Washington, D.C.

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

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