Customer Service Support Specialist - TS/SCI with Polygraph

Clearance Level

Top Secret SCI + Polygraph

REQ#: RQ185995

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

HOW A CUSTOMER SERVICE SUPPORT SPECIALIST WILL MAKE A DIFFERENCE:

Windows Operating System: Perform system diagnosis, troubleshooting, system administration and configuration of different flavors, and versions of Microsoft Windows Operating System.
MAC Operating System: Perform system diagnosis, troubleshooting, system administration and configuration of different flavors, and versions of macOS (Operating System).
Technical and Analytical Competency: Keep abreast of technology developments, learn new hardware and software, comprehend product limitations, analyze technical issues, and communicate technical information clearly to clients.
Organizational Competency: Follow technical instructions, multi-task, prioritize and schedule work, and meet established deadlines.
Interpersonal Competency: Listen actively, render empathy, maintain professional demeanor in frustrating situations, and write concise reports, e-mails, and memos.

WHAT YOU’LL NEED TO SUCCEED:

Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
Experience: 5+ years of related
Required Technical skills:
Demonstrated experience in customer service
Demonstrated experience in technical support service
Demonstrated experience in system administration for Windows and Linux systems
Demonstrated experience trouble-shooting hardware, telephony, and video
Demonstrated experience deploying and testing hardware and software
Demonstrated experience using an enterprise ticketing system
Demonstrated experience installing and maintaining Apple Devices
Demonstrated experience working with Windows Operating Systems
Demonstrated experience working with Linux Operating Systems
Demonstrated knowledge of LAN/WAN architectures and troubleshooting
Demonstrated working knowledge with VPN clients such as Cisco VPN and others
Security Clearance Level: TS/SCI with Polygraph
Desired skills and abilities:
Demonstrated exceptional security practice in working with Restricted Handling (RH) data
Experience working with special systems such as FSA3 and FiCE
Trained and Certified as a Data Transfer Officer
Trained and Certified as a Krypto handling technician
Trained to support special “Back Room” requirements
Advanced training in FSA3 and FiCE architecture and in associated troubleshooting procedures
Location: Reston, VA - On Customer Site
U.S. Citizenship Required

GDIT IS YOUR PLACE:

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays

#OpportunityOwned
#GDITCareers
#WeAreGDIT
#JET

#EnhancedTechPoly2025

Work Requirements

Years of Experience

5 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $88,275 - $102,258. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.