EITEN Application and System Support Specialist

Job Description:  Provides technical support in the management of networks, software, hardware, configurations, and architectures.

Supports the functionality and efficiency of the Tasking Management Tool (TMT), acting as the Tasking Management Tool (TMT) liaison between USAFE/AFAFRICA end-users and remote TMT Tier 1 & 2 Help Desk support, as required.

Provides on-site TMT Deskside support, as required.

Creates and maintains dashboards and user views to provide appropriate data visibility.

Provides end-user training on new dashboards as necessary.

Creates customized reports, based on mission needs and administrator-selected attributes/thresholds, to control how and when reports are generated.

Ensures appropriate interaction with Senior Leaders and their staff(s).

Offers TMT classroom beginner, advanced and train-the-trainer training classes.

Manages TMT training delivery – configuring end users, classroom scheduling, registration, and training material distribution, as required.

Advises and assists with Business process automation.

Collaborates on business rules and SOP development.

Advises and assists with Strategic Communications.

Develops organization-specific cheat sheets, one-pagers and How-to Guides.

Provides technical support to other work center technologies some of which include system administration and database administration.

Provides TMT refresher training, as required.

Certifications:

• Possess and maintain DoDD 8570 IAM Level II Certification.
• Possess and maintain DoDD 8570 Computing Environment Certifications: Acceptable certifications include:
• VMWare VCP/Data Center Virtualization (or higher – Advanced Professional or Design Expert)
• VMWare VCP/vSphere Foundations Administrator
• VMWare VCP/Cloud Foundation Administrator
• Microsoft Windows Server Hybrid Administrator Associate (AZ800/801)
• Microsoft Azure Administrator Associated (AZ-104)
• Microsoft Azure Solutions Architect Expert (AZ-305)
• MCSA Server 2016

• MCSE Core Infrastructure

.
Minimum Clearance: Secret

Location: On Customer Site
US Citizenship Required

Required Experience: This position requires a minimum of three years experience, of which at least three years must be specialized. Specialized experience includes: knowledge of PC operating systems, e.g., DOS, Windows, as well as networking and mail standards and work on a help desk. General experience includes information systems development and other work in the client/server field, or related fields. Demonstrated ability to communicate orally and in writing and a positive customer service attitude

Minimum Education: A Bachelor’s degree from an accredited college or university with a curriculum or major field of study in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance.

Additional Requirements: Candidate must meet TESA requirements as follows:

Germany:

·        A Bachelor’s Degree and three (3) years of recent specialized experience; or

·        Associates Degree and seven (7) years of recent specialized experience; or

·        No degree and 11 years or recent specialized experience.

#DefenseOCONUS

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays