Enterprise Service Desk Trainer

Clearance Level
None
Category
Instructional Development
Location
Washington, District of Columbia
(Onsite Workplace)
Key Skills For Success

Develop Training Programs

End Users

Instructional Design

Training Needs Assessment

REQ#: RQ184418
Public Trust: None
Requisition Type: Regular
Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.

Job Description

Transform technology into opportunity as an Instructional Developer/IT Support Trainer with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As an Instructional Developer/IT Support Trainer you will help ensure today is safe and tomorrow is smarter. Our work depends on Instructional Developer joining our team to design and develop training programs using proven adult learning methodologies and techniques. This includes designing and developing engaging learning activities and compelling course content that enhances retention and knowledge transfer. If you enjoy directing structured adult learning activities, you will find this role to be both rewarding and challenging.

HOW AN INSTRUCTIONAL DEVELOPER/IT SUPPORT TRAINER WILL MAKE AN IMPACT:

  • Conducts on-site and/or in-house training classes, demonstrations, simulation exercises and discussion groups for customers and/or employees

  • Collaborates with subject matter experts to identify audience’s training needs

  • Creates instructional goals and content that supports goals by applying tested instructional design theories, practice, and methods

  • Designs visual aids (audio, video, simulations, e-learning modules, role plays, games, tests, etc)

  • Facilitates training classes and develops criteria for evaluating effectiveness of training activities

  • Stays abreast of training and development research: learning theory, motivation theory, and new materials, methods, and techniques

  • Evaluates and/or oversees contractors or vendors to develop and/or administer training programs

  • Identifies best method of training delivery based upon training needs


WHAT YOU’LL NEED TO SUCCEED:

  • Bachelor of Arts/Bachelor of Science or 4 years related experience can be used as substitute

  • Must have a minimum of 5 years of related training experience with adult learning methodologies

  • In addition to general training and instructional development, candidates must have at least 5 years of experience in technical service desk support operations, end user support, and technical troubleshooting

  • Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing, computer workstations, computer hardware and software, productivity tools, applications and networking

  • Proficient communication skills in writing and verbal, problem solving, interpersonal skills., training delivery and design using various tools such as MS ppt, eLearning software such as Articulate. Delivery of classes to participants - proficient presentation skills

  • Security Clearance Level: Must be able to obtain and maintain Public Trust and ability to obtain higher clearance as needed

  • CompTIA A+ certification, preferred

Location: On Customer Site in DC

US Citizen without dual citizenship  


GDIT IS YOUR PLACE:

  • 401K with company match

  • Comprehensive health and wellness packages

  • Internal mobility team dedicated to helping you own your career

  • Professional growth opportunities including paid education and certifications

  • Cutting-edge technology you can learn from

  • Rest and recharge with paid vacation and holidays

Work Requirements
Years of Experience

5 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

None

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $85,000 - $115,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.