Tier 3 Windows Engineer II - TS/SCI with Polygraph
Avaya Call Management System
Cisco Unified Communications Manager IM
Cisco Voice over IP
Unified Communications and Collaboration (UC&C)
REQ#: RQ188064
Public Trust: None
Requisition Type: Regular
Your Impact
Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
Job Description
Candidates with proven depth creating solutions with Cisco Unified Communications Manager, VoIP, and PBX will be positioned for success in our organization. The selected candidate will design, build and deploy, and administer large scale voice networks. The engineer will provide support to multiple globally dispersed WAN connected sites. Engineers will be responsible for supporting their solutions throughout the IT project lifecycle, to include refining requirements, creating design documentation, creating installation instructions and deployment plans, and providing O&M support. Project assignments will vary based on skill level, and may include engineering geographically dispersed services, integrating services into public, private and hybrid cloud environments, and hardening the solutions to address security and SCAP compliance.
Responsibilities:
- Designs and defines system architecture for Cisco based voice infrastructure and end-points
- Identifies and resolves technical problems related to the installation, upgrade and daily operations of the customer’s globally dispersed VoIP infrastructure
- Maintain the existing Cisco VoIP environment consisting of Cisco Unified Communications Manager and various models of Cisco and Polycom phones
- Architecting solutions within the Cisco family of products that may include: CUCM, IM and Presence, Unity, Meeting Servers, Expressway, Meeting Management, Jabber client
- Design and migration of existing TDM solutions leveraging Session Border Controller technology
- Develop and document voice SOPs for engineers and Knowledge Base articles for end-users
- Work with voice providers from other Government agencies and commercial partners to ensure seamless call performance
- Reviews completion and implementation of system additions and/or enhancements and makes recommendations to management and/or clients
Required Skills:
- Experience with Cisco Unified Call Manager / Cisco Meeting Server
- Experience with Cisco Meeting Manager
- Experience with Cisco Jabber
- Experience with Cisco Telepresence Management Suite and Cisco Expressways is desired
- Experience with the configuration of voice end-point hardware
- Experience with PBX technologies is desired
- Experience with Avaya Call Management System would be beneficial, but not required
- Experience with TDM and SBC
- Experience building/managing servers in the AWS (Amazon Web Services) environment is desired
- Experience with managing work tasks via tools such as JIRA and ServiceNow
- System configuration based on security guidelines such as DISA STIGs
- CompTIA Security+ or similar for IAT Level II DoD 8570 certification
- Education: Bachelor's degree in Information Technology or related field
- Required Experience: 10+ years of related experience
- US Citizenship Required
GDIT IS YOUR PLACE:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
Work Requirements
10 + years of related experience
* may vary based on technical training, certification(s), or degree
None
U.S. Citizenship Required
Salary and Benefit Information
The likely salary range for this position is $134,597 - $136,367. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted.
View information about benefits and our total rewards program.
About Our Work
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.