Program Monitor

The Program Monitor provides advice, consultation, and technical assistance to care providers supporting the implementation and coordination of a government program providing services to individuals. The Program Monitor develops and administers plans to ensure government funded programs serving individuals comply with established regulations, policies, and procedures.

Essential Tasks Include:

• Conducts on-site monitoring on the programmatic and technical aspects of assigned applications, contracts, and grants.
• Assesses quality of services and safety of individuals at the care provider.
• Identifies care providers’ technical assistance needs and determines potential compliance/logistical issues.
• Reviews equipment and property inventory.
• Conducts entrance and exit meetings with the care providers to discuss the monitoring process, including program challenges and the mechanism for feedback.
• Conducts interviews with care provider staff, individuals under the providers care, and external stakeholders to obtain information about program administration, operations, and quality of services rendered.
• Reviews program documentation and program files including case files and personnel files to ensure compliance.
• Compile and submit monitoring report within fifteen business days of monitoring visit.
• Preserves a historical record of all notes/documents/records of monitoring trips.
• Maintains current knowledge of agency specific policies, procedures, and standards for programs.
• Provides technical assistance, and guidance on child welfare best practices and policies and procedures to care provider staff and programs for areas of improvement observed during monitoring visits.

Qualifications:

• Requires BS/BA degree in social work or related field plus 5 years of related work experience.
• Proven experience monitoring grantees that provide services to underserved populations.
• Previous quality assurance, case management, and/or clinical experience is preferred.
• Ability to conduct frequent travel, completing trips to designated sites up to 50% of the time.
• Excellent communications skills, both written and verbal.
• Bilingual – English/Spanish speaking is highly preferred.
• High attention to detail.
• Ability to obtain a Public Trust clearance.
• Texas and Florida candidates preferred.