IT Tech Support (Night Shift), TS/SCI with Polygraph

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Customer Service Support Specialist, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team.

This is a Night Shift position: 6:30pm-6:30am.The schedule is a Panama (Swing) schedule.

REQUIRED SKILLS AND DEMONSTRATED EXPERIENCE:

• Demonstrated experience as a technical help desk position supporting various versions of the Windows platform, internet browsers, and sponsor developed applications used in a high paced business environment
• Demonstrated experience of multiple desktop programs, configuration and debugging techniques, such as Check_MK, Splunk dashboards, ServiceNow, SharePoint, Active Directory and sponsor developed applications
• Demonstrated experience managing multiple priorities, eliciting information from customer, and gathering and maintaining information related to incidents
• Demonstrated experience tailoring technical response to all levels of technical experience
• Demonstrated experience maintaining granular level documentation and preparing for various levels of technical ability and management
• Demonstrated experience with TCP/IP and general networking issues
• Demonstrated experience providing superior customer service and support
• Demonstrated experience resolving issues efficiently and contributing to the improvement of the infrastructure
• Demonstrated experience troubleshooting technical issues and applying critical thought to problems
• Demonstrated experience technical writing, maintaining SOPs, and communicating to a diverse population.

HIGHLY DESIRED SKILLS AND DEMONSTRATED EXPERIENCE:

• Demonstrated experience developing in ServiceNow
• Demonstrated experience with IBM Tivoli Service Request Manager or Jira
• Demonstrated experience creating and analyzing data metrics
• Demonstrated experience with Tableau
• Demonstrated experience with data mining tools
• Demonstrated experience with Amazon Web Services or Cloud administration
• Demonstrated experience with interpersonal and organization skills and working both independently and in a team environment
• Demonstrated experience negotiating issues, sound judgment, and decision-making
• Associate Degree or Bachelor's degree in Computer Science, System Engineering, Information Management or related field
• Certification: SharePoint Administrator

WHAT YOU’LL NEED TO SUCCEED:

• Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Required Experience: 10+ years of related
• Security Clearance Level: TS/SCI with Polygraph
• Location: Chantilly, VA - On Customer Site
• Hours: 6:30pm-6:30am (Panama Schedule)
• U.S. Citizenship Required

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

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