Senior Network Engineer

Job Description:

Responsibilities:  

The successful candidate will work with systems, applications, and solutions for AOTO’s enterprise-wide network and AV systems. This is a hands-on role that requires deep technical knowledge of systems, networks, and applications along with a solid understanding of enterprise-level frameworks, policies, processes, and standards. The position requires strong critical thinking and analytical skills, attention to detail, and excellent oral and written communication skills. 

• Analyzes customer requirements and provides technical solutions to complex problems 
• Performs maintenance and upgrade of networks including servers, routers, switches, firewalls, remote access systems, and networks 
• Maintains network integrity and connectivity while ensuring compliance with policies and maintains system backup and recovery capability 
• Coordinates the acquisition of hardware and software as well as subcontractor services as needed 
• Creates plans and configures systems for data communication networks 
• Designs and builds hardware and software components for computer or telecommunications networks 
• Evaluates new communications technologies to enhance capabilities of the network 
• Maintains current knowledge of relevant technology as assigned 
• Design and deploy functional networks (LAN, WLAN, WAN) 
• Configure and install software, servers, routers and other network devices 
• Monitor network performance, bandwidth and integrity 
• Resolve issues tiers of support have escalated by troubleshooting the network infrastructure 
• Automate tasks and monitor their effectiveness 
• Create, oversee and test security measures (e.g. access authentication and disaster recovery) 
• Communicate with users when needed 
• Maintain complete technical documentation 
• Suggest improvements to network performance, capacity and scalability 
• Performs complex troubleshooting, backup, archiving, and disaster recovery 
• Assists in the design, implementation and maintenance of systems, programs, hardware and software. 
• Perform network administration duties. 
• Maintains current knowledge of relevant technology as assigned 
• Develop standards for design and deployment of Microsoft Teams Room systems for various room sizes and use cases to include physical designs, configuration guides and sample bills of material 
• Design, implement and manage availability of critical network infrastructure equipment 
• Isolate faults and resolve issues to prevent impact on user productivity. 
• Work with systems engineers/administrators to facilitate remediation of tickets/alerts. 
• Assist in the coordination and completion of operations documentation (e.g. Work Instructions, SOPs) 
• Review deployment of existing systems and remediate to ensure alignment with standards where necessary  
• Deploy, Monitor and Manage network equipment such as network switches, IPAM  appliances, Wireless Access point, WLCs, ISE appliances, and Microsoft Teams Rooms devices  
• Ensure that deployments conform to approved design standards following documented SOPs and Work Instructions  
• Conduct quality control analysis that include audio, video and signal testing of converged AV systems  
• Perform schedule checks of specific conference spaces and equipment; identify equipment showing significant wear and tear or other early indications of failure and proactively report issues  
• Monitor and maintain contracts for network infrastructure devices, conference room systems and components 
• Provide escalation support for operational issues; opens service tickets with service and support contractors / repair providers and network service providers as needed. Tracks repairs until completion. 
• Compiles and submits regular reports on operations and other work performed. 
• Proactively validate and remediate security vulnerabilities for managed network equipment; Create risk mitigation strategies when vulnerabilities cannot be remedied and work with IT security to review and act on any directed changes 
• Root cause analysis of problems causing service/system outage and development of correction action plan to mitigate reoccurrence of incidents. 
• Perform other duties as assigned. 

Qualifications:  

REQUIRED SKILLS: 

• At least 7-8 years total IT experience, with 5-7 years of experience as a network engineer in an enterprise environment 
• Experience with Cisco network switches including Cisco Catalyst and Nexus switches. 
• Knowledge of routers, switches, patch panels, network cabling, and other network related hardware 
• Working knowledge of network technologies and protocols including Trunking, VTP, Layer 2 & 3 Port-channels, Spanning-Tree, Port-Security, HSRP, EIGRP, OSPF, QoS,  
• Hands-on experience with analysis of network traffic captures 
• Experience with InfoBlox NIOS and Forcepoint proxies
• Knowledge of OSI model, Concepts of VLANs and Multicast, QoS, DNS/DHCP 
• Knowledge of IPAM and Internet Proxy systems 
• Knowledge of general management and auditing techniques for identifying problems, gathering, and analyzing pertinent information, forming conclusions, developing solutions, and implementing plans consistent with management goals. 
• Excellent oral and written communications skills. Interaction and information gathering with coworkers and customers. 
• Working Knowledge of Logging and Monitoring tools
• Working experience with trouble ticketing systems such as Remedy and ServiceNow. 
   

EDUCATION/CERTIFICATIONS: 

• BA/BS or equivalent, 7+ years of experience
• Industry leading certifications relating to IT Networks with enough skills/experience to complement, preferably Cisco CCNP