Help Desk Systems Administration Manager

Clearance Level
None
Category
Information Systems Management
Location
Washington, District of Columbia
(Hybrid Workplace)
Key Skills For Success

Information Systems

Information Technology (IT)

Leadership

Problem Management

System Administration

REQ#: RQ191788
Public Trust: Other
Requisition Type: Pipeline
Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.

Job Description

Seize your opportunity to make a personal impact as the Help Desk Systems Administration Manager supporting IT support services critical to the Legislative Branch of the U.S. Government. GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career.

At GDIT, people are our differentiator. As the Help Desk Systems Administration Manager supporting the U.S. Senate Sergeant at Arms in Washington, D.C., you will help ensure today is safe and tomorrow is smarter. Our work depends on the Help Desk Systems Administration Manager joining our team to ensure Congress’ upper body receives the IT support and resources it needs to serve the American public.

HOW THE HELP DESK SYSTEMS ADMINISTRATION MANAGER WILL MAKE AN IMPACT

  • Providing ServiceNow leadership in IT Service Management; technical integration and ServiceNow platform knowledge; data analysis and performance monitoring; and system administration and user management.

  • Utilizing proficiency in ITSM modules, including Incident Management, Request Management, Change Management, and Problem Management.

  • Demonstrating a strong understanding of IT Asset Management (ITAM) and its integration with ITSM.

  • Managing users, groups, and roles, including configuration and permissions.

  • Configuring changes to an existing ServiceNow instance, including setting up workflows.

  • Utilizing familiarity with ServiceNow functions such as integrations (including Integration Hub), workflows, and scripting (ServiceNow and Glide scripting).

WHAT YOU’LL NEED TO SUCCEED:

  • Education: A bachelor’s degree (or at least 5 years of relevant technical experience) in Information Technology, Computer Science, or a related field.; either an ITIL certification or a CompTIA Security+ certification is required.

  • Experience: at least three (3) years of experience in the administration of ServiceNow. Candidate must demonstrate experience with diagnosing and resolving technical issues efficiently; best practices for maintaining IT systems; and maintaining accurate reports on help desk performance.

  • Technical skills: Specific skill sets required

  • Security clearance level: All contract personnel must pass a United States Capitol Police background check and are required to be U.S. persons

  • Skills and abilities: Experience delivering to ‘white glove’ service standards—including serving a large VIP population—using strong interpersonal skills, diplomacy, and tact. Ability to communicate and collaborate effectively with contractors, subcontractors, government personnel, project managers, vendors, and other stakeholders.

  • Location: Washington DC, with the possibility of hybrid performance

Visa sponsorship will not be provided for this position

GDIT IS YOUR PLACE:

  • 401K with company match

  • Comprehensive health and wellness packages

  • Internal mobility team dedicated to helping you build your skills and own your career

  • Professional growth opportunities including paid education and certifications

  • Cutting-edge technology you can learn from

  • Rest and recharge with paid vacation and 10 company-paid holidays 

Work Requirements
Years of Experience

5 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Security + - CompTIA

Travel Required

None

Salary and Benefit Information

The likely hourly rate for this position is between $64.71 - $0.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.