Customer Service
Technical Support
Troubleshooting
Own your opportunity to be at the center of GDIT’s business operations. Make an impact by collaborating across functions to make mission success achievable.
Transform technology into opportunity as a VIP Technical Support Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
As a VIP Technical Support Technician you will provide "white glove" IT customer support services for the Executive Staff at GDIT. The Executive Staff includes, but not limited to Vice President level and above.
In this role, a typical day will include:
• Provides “White Glove” IT Customer Support Services for the Executive staff at GDIT. The Executive staff includes, but not limited to Vice President Level and above.
• Responsible for designing and supporting individually tailored and appropriate at-work IT solutions for the Executives.
• Provides proactive interaction with Executive Admins for any associated IT needs.
• Provides support and management for conference rooms and associated AV components
• Ability to have flexible hours to accommodate executive staff as needed.
• Provides installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware.
• Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.
• Installs and configures applications software and related hardware (such as desktops, laptops, and related peripherals like printers, scanners, drives, monitors and video teleconferencing hardware).
• Act as onsite operator for other technical and organizational teams to provide hands/eyes support as well as standard administration functions.
• Provides software and system troubleshooting and support.
• Provides technical support and training to end-users.
• May provide guidance and work leadership to less-experienced technicians.
• Maintains current knowledge of relevant technology as assigned.
• Participates in special projects as required.
Required Qualifications:
Desired Competencies:
GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays
5 + years of related experience
* may vary based on technical training, certification(s), or degree
Less than 10%
U.S. Citizenship Required
The likely hourly rate for this position is between $32.02 - $40.25. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.