eDiscovery Systems Administrator

Job Description:

GDIT is seeking a highly motivated and detail-oriented Junior Systems Administrator to join our eDiscovery team. The ideal candidate will assist in maintaining and optimizing our computer systems, applications, and servers. This role will provide essential support to ensure the efficient and secure operation of our IT infrastructure for the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL.

Duties and Responsibilities: Assist in the installation, configuration, and maintenance of hardware and software systems. Perform routine system updates, patches, and upgrades. Monitor system performance and troubleshoot issues to ensure optimal functionality. Collaborate with senior administrators to optimize network performance and reliability. Provide technical support to end-users by troubleshooting hardware and software problems. Assist in setting up and configuring application user accounts and access permissions. Collaborate with the IT helpdesk to resolve user issues in a timely manner. Assist in implementing and managing backup and disaster recovery solutions. Perform routine data backups and ensure data integrity. Maintain accurate documentation of system configurations, procedures, and troubleshooting steps. Prepare reports on system performance and incident resolutions. Assist in implementing and enforcing security policies and protocols (STIGs). Monitor system logs for errors. Participate in security audits and vulnerability assessments (STIGs). Collaborate with cross-functional teams to identify and implement technology solutions that support business objectives. Assist in evaluating and recommending IT hardware and software purchases.

Additional Responsibilities:

- Maintain key customer relationships to support customer focus and maintain positive relationships and perception for the entire IT Enterprise

- Implement best practices include ITIL, Agile, PMBOK frameworks for delivering IT Services work that include use of MS Project Scheduling, Detailed Resource Planning, performance tracking, and workload prioritization of the combined teams to effectively meet customer milestones

- Support the development of status work products, to include briefing materials that showcase accurate service delivery metrics and team performance to mission outcomes

- Work with the CSI Lead and evaluate impacts of recommended initiatives and projects and drive delivery of advanced ITSM processes and tooling solutions that meet the customers use cases

- Champion organizational change management efforts that impact operations and service delivery operations within programs technical teams

- Partner with the quality team to implement an effective quality management program that covers all elements of technical delivery to measure and provide insights into customer experience

Education and/or Certifications:
Required:

- Applicable DoD 8140 or DoD 8570 Certification

Required Skills:

•             Strong understanding of computer systems, networking, and IT infrastructure.

•             Basic knowledge of virtualization technologies (e.g., VMware, Hyper-V).

•             Proficiency in troubleshooting hardware and software issues.

•             Good communication and interpersonal skills.

•             Strong problem-solving skills and attention to detail.

•             Eagerness to learn and adapt to new technologies.

Desired Skills:

- Experience with USCENTCOM and familiarity with its mission

- Knowledge and familiarity with USCENTCOM’s IT environment

Clearance Requirement:
- Active TS/SCI