Release Management Coordinator

Release Management Coordinator 

Miami FL 

Position is onsite, is NOT telecommute or work from home etc. 

Seize your opportunity to make a personal impact as a Release Management Coordinator supporting all aspects of IT enterprise support activities. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.  
  
At GDIT, people are our differentiator. 

As a Release Management Coordinator for the USSOUTHCOM Cyber Information Technology Enterprise Services (SCITES) program, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Release Coordinator who works on behalf of the Change and Release Manager to support all development of Software, Systems, and Infrastructure products to be deployed into the production environment. Additional efforts include providing guidance and expertise to support technicians completing project work and briefing the customer. 

GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. Here a Release Coordinator is involved with the day-to-day activities relating to Software development sprints, System build projects, Vendor and Operating System upgrades, among others. 

HOW AN RELEASE COORDINATOR ANALYST WILL MAKE AN IMPACT: 

• Maintain oversight of Release Management queue to ensure new requests are received and processed in a timely manner 

• Ensure approved releases have the proper technical documentation, developed business case (as required), and key performance indicators as appropriate requirements 

• Coordinate activities between stakeholder, technical team, functional leads, Directors to ensure all work efforts are understood, and being accomplished with high quality 

• Manage relationships with stakeholders to ensure clear, accurate and timely communications  

• Manage risks and resolve issues that affect the release scope, schedule and quality 

• Maintain an accurate release schedule, providing visibility of all concurrent activities, associated Change Requests, and ensure releases align with business priorities and objectives 

• Ensure all release activities are thoroughly documented and participate in transition related activities with the deployment coordinator, providing insight and expertise as needed for a successful deployment 

• Validate all required actions have been accomplished and that the necessary updates and documentation have been provided in the release record for each phase of the release cycle 

• Participate facilitating process improvements relating to product releases 

• Help to maintain a release repository and manage important information to include deployment procedures, dependencies, notification lists, and other related data. 

• Provide Regular feedback to the Release and Deployment manager with the current statuses of approved release activities to include schedule, progress, and recent updates of releases. 

• Assist Major Incident Manager and Problem Manager with restoration efforts of systems negatively impacted by release errors. 

• Support the Release and Deployment Manager as required in support of IT Service Delivery. 

WHAT YOU’LL NEED TO SUCCEED: 

• Broad understanding of Information Technology principles, tools, and equipment 

• Ability to work in a faced paced environment under pressure 

• Expertise in developing and deploying to a production environment 

• Communication skills written and verbal 

• Critical thinking skills 

• Team player 

Education:  

• Bachelor’s degree with a focus in business administration or a related field of study - preferred  

Certifications  

• ITIL 4 – highly desired 

• SCRUM Master (CSM/PSM) – highly desired 

Experience:  

• 7+ years of related experience in IT Service Management (ITSM) 

• Experience w/ServiceNow 

• Considerable experience in Project Management, IT Change Management, or a related field 

• Good record-keeping and organizational skills 

• Computer Literacy – MS Office suite of products 

Security Clearance:  

• Secret clearance required with��ability to obtain Top Secret / SCI. 

Other:  

• Location: On Customer Site  

• US Citizenship Required  

 
GDIT IS YOUR PLACE: 

• 401K with company match 

• Comprehensive health and wellness packages 

• Internal mobility team dedicated to helping you own your career 

• Professional growth opportunities including paid education and certifications 

• Cutting-edge technology you can learn from 

• Rest and recharge with paid vacation and holidays 

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