Desktop Technician

Overview:

GDIT is seeking skilled Desktop Technicians with expertise in implementing and supporting enterprise-level desktop systems. This position is in support of GDIT’s contract with the Administrative Office of United States Courts – Administrative Office Technology Office (AOUSC-AOTO) in Washington DC.

Responsibilities:

The successful candidate will be responsible for managing systems, applications, and solutions to support AOTO’s enterprise-wide desktop systems. Primary responsibilities include conducting technology refreshes and replacing aging user endpoints with updated hardware and standardized desktop images. This hands-on role requires technical proficiency in the Windows 10 operating system, Office 365 applications, along with a solid grasp of enterprise-level frameworks, policies, processes, and standards. The position also involves critical thinking, analytical skills, attention to detail, and excellent oral and written communication skills.

• Follow defined standards for deploying Windows Desktop Images.
• Implement Windows 11 Standard Image deployment checklists and processes.
• Execute post-installation checklists.
• Collaborate with systems engineers/administrators to facilitate ticket/alert remediation.
• Review deployment of existing systems and remediate to ensure alignment with standards as necessary.
• Ensure that deployments adhere to approved design standards following documented SOPs and Work Instructions.

Qualifications:

REQUIRED SKILLS:

• 2-3 years of experience as a desktop technician in an enterprise environment.
• Proficiency in migrating end-user data and profiles using User State Migration Tool (USMT).
• Experience with Windows 10 desktop image deployment.
• Understanding of encryption processes.
• Experience with online upgrades of Windows 10 desktops.
• Familiarity with Anti-Virus applications and enterprise deployment products.
• Knowledge of application packaging and scripted installs.
• Proficiency with Microsoft Surface, Dell, and HP Laptops/Desktops.
• Understanding of Microsoft Office 365 channels and upgrade cycles.
• Ability to perform remote troubleshooting and provide clear instructions.
• Excellent oral and written communication skills for interacting with coworkers and customers.

EDUCATION/CERTIFICATIONS:

• HS/GED, with 3+ years of relevant experience.
• Industry-leading certifications related to desktop engineering and management are preferred, with sufficient skills/experience to complement.