Service Desk / Help Desk Analyst - Active Top Secret required

Systems Technician IV

Transform technology into opportunity as a Systems Technician IV with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Service Desk / Help Desk Analyst, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Service Desk / Help Desk Analyst joining our team to bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better. 

HOW A SERVICE DESK / HELP DESK ANALYST WILL MAKE AN IMPACT: 

• Providing program support as a Tier 1.5 Service Desk Technician.  

• Delivering excellent customer service and quick resolution of technical issues for customer via chat, email, and deskside support. 

• Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair of desktops, notebooks, printers, iPads, and associated peripherals. 

• Troubleshooting and resolving issues involving Microsoft Windows, desktop applications, collaboration tools, shared drives, email, and other technologies. 

• Supporting Microsoft Office 365 and Active Directory products. 

• Documenting and tracking customer incidents and requests via ticketing management system by updating troubleshooting and resolution efforts and efficiently escalating tickets to appropriate teams when applicable. 

• Isolating and resolving issues with individual workstations. 

• Acting as a resource to answer user questions about hardware and software issues. 

WHAT YOU’LL NEED TO SUCCEED: 

• Required Experience: BA/BS and a minimum of 3 years of full time (40 hours a weekhelpdesk experience. Experience can be substituted for education.

• Required Technical Skills: CompTIA Security+ (DoD 8570 Compliance) required within 6 months of starting

• Security Clearance Level: Active Top Secret with SCI Eligibility 

• Required Skills and Abilities: Excellent verbal and written communication skills. Must be able to pass a basic English Language assessment test 

• Preferred Skills: BS/BA Highly Desired 

• Location: On Customer Site, Washington, District of Columbia – This service desk is 24/7/365, one/two rotational weekends and occasional shift work required. 

GDIT IS YOUR PLACE: 

• Flexible work schedule 

• 401K with company match 

• Comprehensive health and wellness packages 

• Internal mobility team dedicated to helping you own your career 

• Professional growth opportunities including paid education and certifications 

• Cutting-edge technology you can learn from  

• Rest and recharge with paid vacation and holidays 

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