IT Monitoring Specialist, TS/SCI with Polygraph

Job Summary: As an IT Monitoring Specialist at GDIT, you will play a crucial role in ensuring the continuous operation and performance of our IT systems and infrastructure. Your expertise in monitoring, troubleshooting, and responding to alerts will be essential in maintaining the stability and availability of our technology environment around the clock.

Key Responsibilities:

• Monitor the customer’s IT systems, network, servers, and applications 24/7 to proactively identify and resolve issues that may impact performance or availability.
• Respond promptly to alerts and notifications from monitoring tools, diagnosing problems, and implementing appropriate solutions.
• Collaborate with cross-functional IT teams to investigate and resolve complex technical issues, ensuring minimal disruption to business operations.
• Document and track incidents, including the troubleshooting steps taken and the resolution achieved, in a clear and organized manner.
• Escalate critical incidents to higher-level support teams or management as necessary, providing detailed information and recommendations.
• Participate in the development and maintenance of monitoring and alerting procedures, adjusting thresholds and settings to improve accuracy and responsiveness.
• Contribute to the creation and improvement of IT documentation, including standard operating procedures, troubleshooting guides, and knowledge base articles.
• Identify trends and patterns in system alerts and incidents, providing insights to prevent recurring issues.
• Perform routine checks and maintenance tasks to optimize system performance and prevent potential problems.
• Stay updated on industry best practices, emerging technologies, and security threats to enhance monitoring strategies and incident response capabilities.

Successful candidates are expected to have related experience and knowledge/understanding of:

• Proven experience in IT monitoring, incident response, and troubleshooting.
• Familiarity with monitoring tools such as Dynatrace, Nagios, Zabbix, SolarWinds, SCOM, or similar systems.
• Familiarity with ticketing tools such as ServiceNow, Remedy, or similar ITIL tools.
• Excellent problem-solving skills and the ability to remain calm under pressure in high-stress situations.
• Strong communication skills to convey technical information clearly to both technical and non-technical stakeholders.
• Willingness to work in shifts, including nights, weekends, and holidays, as part of the 24/7 team.

The following knowledge/skill set is not required but is a plus:

• Strong knowledge of networking protocols, server administration, and various operating systems (Windows, Linux, etc.).
• Familiarity with Windows Server operating systems (e.g., Windows Server 2019, 2022) and Windows client versions.
• Familiarity with Active Directory, Group Policy, DNS, DHCP, Microsoft Exchange, and other core Windows services.
• Ability to analyze and interpret system logs, performance metrics, and alerts to diagnose issues effectively.

Education:

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).

Certification:

• CompTIA Security+ required.
• Relevant certifications such as CompTIA Network+, CCNA, or equivalent, are a plus.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work with cutting-edge technologies and gain experience in a dynamic IT environment.
• Continuous learning and professional development opportunities.
• Collaborative and inclusive work culture.
• Contribution to critical business operations and the chance to make a significant impact.

If you are passionate about maintaining the health and performance of IT systems, have a knack for troubleshooting, and thrive in a fast-paced environment, we invite you to apply for the position of IT Monitoring Specialist at GDIT. Join our team and help us ensure seamless IT operations around the clock.