End User Technology Engineer

The world of investing is fascinating yet complex. While hundreds of first -time investors are turning to the markets to help pay for their homes, send their children to college and secure their futures the mission of the Securities and Exchange Commission (SEC) is becoming all the more vital.  GDIT is excited to support the SEC in as it seeks to protect investors, maintain fair, orderly, and efficient markets, and facilitate capital formation.

The SEC ISS program is a comprehensive IT program charged with operating, managing, and advancing the SEC's IT infrastructure. Our dynamic program team of IT leaders and large and small business partners is seeking bright, energetic and talented individuals to join us as we bring our innovative IT Service Delivery solutions to SEC. Currently; we are seeking an End User Technology Engineer. The work schedule is Monday through Friday with the occasional requirement to support off-hour work during evenings and/or weekends.

The selected candidate must a US Citizen (without dual citizenship) and able to obtain a Public Trust Suitability clearance, per contract requirements.

Since 1934 the SEC has been restoring and ensuring investor confidence in our capital markets by providing investors and the markets with more reliable information and clear rules of honest dealing. Are you ready to do your part and support all Americans in this mission?

The responsibilities for candidates in this role include, but are not limited to the following:

• Lead and manage day-to-day activities related to incident management and resolution of IT failures involving end-user hardware, software, and operating systems.

• Provide expert troubleshooting and issue resolution for Windows 11, Microsoft 365 applications, and enterprise endpoint management solutions (Intune, Autopilot, Configuration Manager).

• Maintain and support IT operations by testing patches, software deployments, and troubleshooting patch and application updates issues.

• Oversee identity and access management solutions, including Azure Active Directory (AAD), Multi-Factor Authentication (MFA), and Conditional Access policies.

• Ensure all managed devices comply with Zero Trust security principles and endpoint protection policies.

• Assist in developing and updating IT policies and procedures, ensuring alignment with industry best practices and federal compliance regulations.

• Deliver regular coaching and feedback to End User Technology Specialists.

• Perform assigned tasks independently and proactively, contributing to continuous improvement efforts in IT service delivery.

To qualify, you must meet these basic qualifications:

• Minimum of 5 years of experience in incident management, troubleshooting, and endpoint support.

• Strong expertise in Windows 11, including diagnostics, system imaging, Group Policy management, and security hardening.

• Hands-on experience with Microsoft 365 services, including SharePoint, Teams, OneDrive, Exchange Online, and Endpoint Manager.

• Knowledge of cloud-based security practices, including Microsoft Defender for Endpoint, Threat Analytics, and compliance reporting.

• Experience supporting hybrid work environments, remote troubleshooting, and VPN/VDI solutions.

• Proficiency in scripting and automation (PowerShell, Intune Graph API, or similar tools) for endpoint management.

• Excellent communication skills, both written and oral, with the ability to document and present complex technical solutions.

• Ability to work independently and manage multiple tasks effectively in a fast-paced environment.

Desired:

• Extensive experience working within Federal Government environments is highly desirable.