Process Integration Manager

Seize your opportunity to make a personal impact as a Process Integration Manager supporting the VA Enterprise Service Desk. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As a Process Integration Manager you will help ensure today is safe and tomorrow is smarter. Our work depends on Process Integration Manager joining our team to lead a team of Process Integration Analysts to onboard new programs and processes Tier 1 Agents will utilize to assist the VA Enterprise End User population.

HOW A PROCESS INTEGRATION MANAGER WILL MAKE AN IMPACT:

• Leading a dynamic operations team under the VA Enterprise Service Desk contract that edits, creates, and documents processes in support for all VA Tier 1 staff
• This job allows for analyst to spend time researching Standard Operating Procedures, understanding new data sources, learning new technologies, identifying call drivers, and developing probing questions to efficiently provide accurate issue isolation
• Communicates the organizational plan and incremental steps required to transition support of application or service to Tier 1 successfully
• Facilitates communication, information exchange, and support preparation between all required VA Employee Vendors, and Contractors
• Identifies stakeholder involvement based on the OIT requirements for support of onboarding team
• Designs, analyzes, interprets, and develops analytic documentation, requirements, and specifications
• Responsible for managing onboarding coordination and providing a clear vision for all stakeholders through recurring meeting cadence
• Initiates volume analysis and identifying scope of on-boardings to include the deliver method of the process changes (i.e. Identifying if process changes require training)
• Facilitates the writing of Process Change Alerts which are utilized to communicate new process to the VA ESD Agents and Supervisors
• Builds process infrastructure flows and recommends options for maximizing process efficiency
• Performs detailed analysis and provides findings to the customer
• Partners with clinical teams in reviewing requirements, specifications, automation options, testing, support, quality assurance and training plans to ensure they are in line with business objectives and standards on projects
• Create collaborative transition plan for new or changing application and service support based on customer timeline and support requirements
• Provides recommendations and materials for customers related to national outreach and education
• Coordinate timelines and actions to ensure accountability for project deadlines and timely feedback
• Analyze project challenges and broker solutions for potential project delays
• Verifies and analyzes report data when appropriate
• Provides updates on project progress and sets expectations delivering desired outcome
• Serves as liaison between project teams and customers by providing expertise pertaining to the development, implementation and maintenance of specific software applications, reporting systems and databases
• Coordinates planning and participation of transition of support
• Conducts post Go-Live meetings and is responsible for ensuring reporting, performance, and feedback data is available for discussion
• Oversees the process integration team, ensuring effective coordination, performance monitoring, and continuous process improvement for process integration.
• Evaluates process integration demand and adjusts staffing levels to ensure adequate PI analyst resources for meeting project timelines and achieving Process Integration goals. 
• Other duties as assigned

WHAT YOU’LL NEED TO SUCCEED:

• BA/BS or equivalent, 5+ years of experience
• ITILv4 Foundations certification or ability to obtain within 90 days of hire
• Proficiency in MS Office Suite, with heavy emphasis on MS Visio and MS Project
• Ability to coordinate multiple tasks, ensuring accuracy and attention to detail, and timely responses to customer inquiries
• Ability and willingness to learn new software applications
• Ability and willingness to learn and follow processes
• Ability to work as a member of an integrated team
• Excellent problem-solving skills including attention to detail
• Excellent verbal and written communication skills
• Ability to maintain professional and ethical working relationships
• Ability to interact professionally with a diverse customer group including executives, managers, subject matter experts, stakeholders and team members

PREFERRED QUALIFICATIONS:

• Expert-level proficiency in formatting MS Word, MS Visio, MS Project MS PowerPoint, MS Excel, and PDF documents
• Experience managing people and proje

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays