Desktop Support Administrators - IT Refresh & Move

Support and supervise end-to-end IT projects, including planning, execution, and reporting of asset moves and updates across sites. Contributes to the completion of specific programs and projects. This role requires strong technical skills, leadership ability, and familiarity with government protocols and regulations around IT asset management.

Key Responsibilities

• Provides technical solutions to a wide range of difficult problems.
• Provides installation of and troubleshooting support for systems applications and related peripheral hardware
• Coordinate with cross-functional teams to ensure asset readiness, including software configuration, testing, and deployment.
• ​ Provide direction to teams responsible for physical movement, setup, and installation of IT equipment at designated locations.
• Deploys a wide variety of new hardware, software, and the upgrade of existing installations
• Prepares and maintains a wide range of documentation for processes and procedures related to computer systems and operations
• Ensure all activities comply with government regulations, cybersecurity protocols, and client-specific guidelines.
• Provide reports on asset disposition, refresh status, project challenges, and resolutions to senior management.
• Assist the IT Refresh & Move Manager in coordinating and training a team of technicians and subcontractors for asset handling, moves, and refresh projects.
• Act as a liaison between project teams, government clients, and other stakeholders to ensure alignment on project goals and timelines.
• Update and maintain accurate records within the ServiceNow ticketing system, documenting asset disposition, refresh activities, and project milestones.
• Track and resolve IT asset-related tickets, ensuring timely communication and updates for stakeholders.
   

Key Competencies

• Attention to Detail: Ensures all asset activities are accurately documented and compliance is strictly followed.
• Problem-Solving: Proactively addresses challenges, identifying effective solutions to avoid project delays.
• Collaboration: Works well in cross-functional teams and builds strong relationships with internal and external stakeholders.
• Time Management: Ability to prioritize and manage multiple tasks efficiently to meet project timelines.

Qualifications

• Education: HS/GED
• Experience: 2+ years of IT systems experience
• Clearance: Must be able to obtain and maintain