VTC Sr. Engineer

• Responsible for the design and development of Video Conferencing systems.

• Responsible for the installation, configuration, and maintenance of worldwide Voice and Video Conferencing System
• Responsible for the installation of operating system and security patches.
• Responsible for assessing the applicability of vulnerabilities and maintain security compliance of the Voice and Video Conferencing System.
• Provide support for customer scheduled and unplanned outages, regardless of scale and impact.
• Serve as the point of escalation support for Tier 1 and Tier 2 technicians across all communication platforms.
• Provides expert level analysis of voice, video, and integration with data communications networks, including planning, designing, evaluating, selecting, and upgrading operating systems and protocol suites.
• Plans and configures systems for user environments.
• Supports the acquisition of hardware and software as well as subcontractor services as needed.
• Provides guidance and work leadership to less-experienced VC/UC personnel and may have supervisory responsibilities.
• Maintains current knowledge of relevant technology as assigned.
• Participates in special projects as required.
• Meet with various customers to determine strategic video and collaboration needs
• Maintain proper documentation of systems configurations, to include drawings and standard operating procedures
• Review reports and logs for problems and identify appropriate solutions to include developing work flow for lower tier support levels
• Provide primary and backup support in maintenance of Video hardware and software
• Demonstrated ability to prepare designs, diagrams and documentation for multiple audiences including federal customer leadership, contractors, and business partners.  Create project plans and presentations for executive level management, and technical working diagrams and checklists for operations staff.  Develop technical and non-technical standard operating procedures.  Submit Change Control Proposals (CCP) for the CAB (Change Approval Board).
• Develop and update technical documentation (network architecture text and diagrams, security plan controls annex and risk assessment, etc.) in support of certification and accreditation for the network.
• Assist and lead problem resolution activities, coordinating with vendors, tracking and escalating trouble tickets, identify and implement service restoration workarounds, perform root cause analysis, and interface with customers at all levels to report status and lessons learned.
• Must have excellent problem-solving
• Requires DOE Q or TS level clearance
• Subject to Random drug screening
• This position is onsite without the flexibility for telework
• Requires 10-25% travel

DESIRED QUALIFICATIONS: BA/BS (or equivalent experience), 15+ years of experience

Education

Bachelors Degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
 

Skills:

• Experience in Voice and Video Engineering, Infrastructure including
• Design, Maintenance, Support, Deployment, Implementation, Systems Engineering.
• VCS
• Streaming Video
• Tandberg and Cisco Video devices including end points and Mutli-point Control Units (MCU)s.
• Crestron and Codex VTC units
• Microsoft Teams and other Collaboration tools (Webex)
• Should have a strong background with Cisco Meeting Server, VQ Conference Manager, Cisco Unified Communications Manager, and/or Microsoft Skype for Business
•  Must have managed virtualized applications or have knowledge of how to manage virtualized applications
• Programming Languages like SIMPL, SIMPL+ desired