Help Desk Support Analyst

Clearance Level

None

REQ#: RQ191518

Public Trust: BI Full 6C (T4)

Requisition Type: Regular

Your Impact

Own your opportunity to manage the network that makes mission success possible. Make an impact by using your skills to deliver “One GDIT Network” for our clients.

Job Description

General Dynamics Information Technology (GDIT) has opportunities for motivated, customer service oriented professionals to support the Department of Education (ED) Pivot-I Program. The ED is undertaking modernization of their environment and support, and GDIT will provide technical support and services for ED on this new modernization effort. Join GDIT and be a part of the team of men and women supporting education in one of the most exciting service desk modernization programs as a Service Desk Support Analyst at our Bossier City location.

As a Service Desk Support Analyst with GDIT, your typical day will include:

Resolving technical problems and answering queries by telephone or self-service ticket in support of internal astomer computer hardware, software, network, system/application access, and telecommunications systems
Diagnosing, identifying, isolating, and analyzing problems utilizing historical database records
Routing calls to product line specialists, application, or system support specialist when appropriate
Maintaining and updating records and tracking databases
Alerting management to recurring problems and patterns of problems

Required Qualifications:

High School Diploma or equivalent
1 or more years of Service Desk and ServiceNow ticketing system experience
HDI-SCA certification or ability and willingness to obtain w/i 60 days of hire
CompTIA A+ certification or ability and willingness to obtain w/i 90 days of hire
ITIL Foundations v4 certification or ability and willingness to obtain w/i 180 days of hire
US Citizenship

Preferred Qualifications:

Associate's degree or equivalent
3 or more years of related experience

GDIT IS YOUR PLACE:

Full-flex work week to own your priorities at work and at home
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays

Work Requirements

Years of Experience

1 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

HDI Support Center Analyst - HDI

Travel Required

None

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely hourly rate for this position is between $17.17 - $23.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.