ITSM Incident Management Analyst, TS/CI with Polygraph

Join GDIT as an ITSM Incident Management Analyst, where you'll leverage ITIL practices and ServiceNow to ensure efficient resolution of IT incidents. Your role will expand to include monitoring duties, enhancing our ability to preemptively address issues before they impact our extensive enterprise customer base.

Responsibilities:

• Triage, prioritize, and manage incident and change tickets, ensuring quality and timely resolution.
• Monitor IT systems, networks, servers, and applications to identify and resolve issues proactively.
• Work closely with Incident Managers and cross-functional teams to address and resolve incidents, ensuring effective communication.
• Develop and refine Incident Management and monitoring procedures, driving continuous improvement.
• Document incidents and solutions clearly; escalate critical incidents as needed.
• Analyze trends in alerts and performance to prevent future incidents.

Qualifications & Skills:

• Proficient in ITIL frameworks and ServiceNow or equivalent ITSM application.
• 3+ years in systems administration, preferably in government or intelligence sectors.
• Strong analytical, problem-solving, and communication skills.
• Willingness to work flexible shifts to cover 24/7 operations.

Certification:

• CompTIA Security+ required.

Education:

• BA/BS in Information Technology, Computer Science, or a related field (or equivalent experience).

Benefits:

• Competitive salary and benefits package.
• Opportunity to work with cutting-edge technologies and gain experience in a dynamic IT environment.
• Continuous learning and professional development opportunities.
• Collaborative and inclusive work culture.
• Contribution to critical business operations and the chance to make a significant impact.

GDIT is Your Place:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

If you are committed to improving IT incident management and possess the necessary qualifications, apply now to become a part of our mission-driven GDIT team, ensuring effective incident management and superior service delivery.