IT Mart Systems Administrator

Clearance Level

Secret

REQ#: RQ190114

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.

Job Description

Mission:

IT Mart Systems Administrator is responsible for providing Account Management Services to Department of State consolidated accounts. Duties consist of creating, modifying and managing all Department of State accounts, creating and modifying SNAP cards, and providing initial mobile and laptop support at tier 1 level.

Duties and Responsibilities:

Performs systems administrative and operational duties on computer systems
Perform account management duties in Active Directory
Welcome and greet customers when handling front desk operations
Analyze, evaluate, test and repair basic hardware problems
Prepare activity and progress reports regarding support activities
Respond, investigate, and correct problems
Acts as a technical resource for user queries
Contribute to developing and implementing improvements in the account management processes
Working to achieve SLA's when resolving customer issues
Organize and conduct one-on-one and small group training in the use of commercial and government off-the-shelf software products (COTS and GOTS)
Provide troubleshooting diagnosis, and repair for laptop and mobile devices

Desired Skills or Experience:

Strong customer service and communication skills (both written and verbal)
Excellent interpersonal skills, especially ability to listen and understand what is being described
Working knowledge of ServiceNow ticketing system; creating, updating, and closing tickets.
Experience providing Tiers 1 and 2 technical support with hardware and software.
Excellent attention to detail.
Strong working knowledge of computer terms.
Customer service operations experience.
1-3 years of related experience

Education and Clearance:

Associate’s degree or equivalent experience
Must be US Citizen and clearable; Secret clearance (or higher) a plus
Have prior mobile or public key infrastructure (PKI, Smartcard) experience will be a plus
Preferred one or more industry standard certifications- A+, Security+, Network+; etc.

Physical Requirements:

Ability to lift and move 30 lbs. of equipment

Work location: Washington, D.C.

Work Requirements

Years of Experience

1 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

CompTIA - Security+ - CompTIA

CompTIA - Network+ - CompTIA

CompTIA - A+ - CompTIA

Travel Required

10-25%

Salary and Benefit Information

The likely hourly rate for this position is between $31.05 - $42.01. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.