General Clerk III

Production Control Clerk

GDIT is seeking a General Clerk III to support the Information Management Communication Services Program at Fort Novosel. AL. Provide support for customer telephone/data requirements.  Includes responding to service requests and isolation and repair of telephone troubles.  Process service orders for all approved moves, adds, and changes requirements.  

How a General Clerk III will make an impact:

• Process service orders (program telephone switch, update assignments, extend service to customer) and Trouble Tickets (test, troubleshoot and repair) for all approved moves, add, and changes requirements.
• Prepare and submit all necessary paperwork for obtaining digging permits and environmental clearances prior to doing any digging on the post. Maintain file copies of all completed digging permits.
• Use the enterprise system of record to record the receipt of all work requests/trouble tickets.  Process requests for all add, moves and/or changes requirements.
• Maintain an electronic file of all completed work requests, trouble  tickets, photos, network diagrams, and redline drawings for the life of the task order.
• Maintain records of all adds/deletes/removes of cabling and subsequently update all records associated with NEC assets and infrastructure
• E911 Documentation.  Complete all change requests and trouble tickets in the Telephone Management System (TMS).
• Maintain the TMS database, identifying physical location and status of the telephone lines for Emergency 911 (E911) response purposes.
• Arrange in‐warehouse transfers and synchronize schedules with the Government to ensure material availability in a timely manner.
• Examine materiel deliveries to verify correctness of orders and prepare documentation for entry into Government supply system.
• Maintain manual and/or computerized central office records, including detail records, cable records, line records, subscriber service records

What you’ll need to succeed:

• Secret clearance
•  Associate degree or equivalent experience
• 2-4 years of experience
• Knowledge of the Telephone Management System (NETPLUS) to track materials used, work hours, and completion dates. Document and record all add, moves and/or changes.
• Knowledge of the Army Records Information Management System (ARIMS)
• Knowledge of DD Form 1348-1 (Issue Release/Receipt Document) for turn-in of all broken or obsolete parts and equipment and used/damaged cable or fiber.
• Working knowledge of the Army Enterprise Service Managed Platform (AESMP)
• Ability to effectively categorize  work order requests as either routine or emergency/priority, as defined by the current Army Information Technology Portfolio (AITP) Service List.
• Computer literacy and attention to detail.
• Ability to work under pressure and manage time efficiently.
• Ability to interface with a variety of personalities and rank and file employees.
• Demonstrated leadership skills and able to work in a group or alone.
• Knowledge of Microsoft Office Suite
• Knowledge of relevant industry standards and regulations

● Location: Customer Site

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays