Computer Hardware
Technical Support
Troubleshooting
Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
Help Desk Technician V - IT Touch Labor
Transform technology into opportunity as a Help Desk Technician V with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Help Desk Technician V you will help ensure today is safe and tomorrow is smarter.
HOW A HELP DESK TECHNICIAN II WILL MAKE AN IMPACT
● Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
WHAT YOU’LL NEED TO SUCCEED:
● Education: BA/BS
● Required Experience: 7+ years of related experience
DESCRIPTION
· Provides telephone technical support to employees regarding technical aspects of assigned products.
· Answers questions about installation, operation, configuration, customization and usage of assigned products.
· Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
· Maintains appropriate licenses, training and/or certifications, as needed; researches and determines applicability of new/emerging certification programs; may recommend applicable certifications for lower-level team members.
· Has a deep understanding of how teams integrate and coordinate their efforts and resources to achieve program objectives. In-depth understanding of how own technical specialism and related disciplines are applied in the context of specific DOD, Agency and/or industry standards and requirements.
GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays
7 + years of related experience
* may vary based on technical training, certification(s), or degree
None
U.S. Citizenship Required
The likely hourly rate for this position is between $51.00 - $69.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.