Systems Engineer Senior

Deliver simple solutions to complex problems as a Systems Engineer Senior at GDIT. Here, you’ll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you’ll make the end user’s experience your priority and we’ll make your career growth ours.

At GDIT, people are our differentiator. As a Systems Engineer Senior you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Engineer Senior joining our team to support the Department of State deliver services and support to diplomats and staff.

Duties /Responsibilities

• Support Microsoft Endpoint Configuration Manager and Intune administration and engineering, to include collection and query creation and management; application and package deployment; content distribution, management and troubleshooting, and custom report creation.
• Organize and provide support in the sustainment of end-point devices as part of a large enterprise.
• Collaborate with team and client to increase efficiency of processes while increasing overall organizational security levels.
• Lead continuous improvement effort within team and work with support organization to improve operations and execution.
• Coordinate the maintenance of established standard operating environment (SOE) for desktop and remote devices.
• Plan and execute the update of Windows 10/11 systems to latest builds.
  Coordinate and perform duties using tools to identify, mitigate risk, and remove vulnerabilities from the desktops and remote devices.
  Coordinate and deploy patches and software updates on desktops, remote devices, and servers.
  Coordinate the deployment of non-SOE software such as MS Visio, MS Project, Adobe Acrobat, etc. to desktops and remote devices. 
  Managing service request work assignment queues within the ticketing system (ServiceNow).
  Lead problem management effort, identify and resolves technical problems related to software deployments.
• Communicate effectively (in oral and written form) with a variety of audiences, work well within small and large team environments.
• Mentor staff in building troubleshooting skills.
• Create reports using SQL reporting.
  Modify/build software packages /updates for applications.
  Create PowerShell scripts to resolve issue with MECM/SCCM clients and WMI repository.
• Create, test, and troubleshoot GPOs.
• Create packages and deploy drivers and BIOS updates.
• Create images with using sysprep or MDT process.

Basic Qualifications 

• Minimum 5+ years of experience providing IT technical support or administering IT systems.
• Minimum 3+ years of experienced working with MECM/SCCM.
• Strong PowerShell scripting experience.
• Strong experience with creating images using the sysprep or MDT process.
• Experience patching, deploying software, and resolving MECM/ SCCM client problems.
• Knowledge and experience with Active Directory and creating GPOs.
• Experience in managing workforce task assignment.
• Strong prioritization, problem solving, diagnosis, and troubleshooting skills.
• Work well under pressure with differing levels of leadership.
• Exposure to other network monitoring systems and IT Service Management (i.e., Splunk or similar).
• Experience using ITIL Ticket Management System – ServiceNow or equivalent.
• Proficient in Microsoft Office applications (Work, Excel, PowerPoint).
• Familiarity with the ITIL 3 or 4 Framework. 

Preferred Qualifications

• BS degree with an emphasis on IT, Computer Science, or similar.
• Security+ CE certification preferred.
• One or more of the following certifications are preferred – MCSA, MS Modern Desktop Administrator Associate, ITIL 4 Foundation.

Essentials

• Clearance Required: Top Secret
• Location: Washington, DC

GDIT IS YOUR PLACE:
● Full-flex work week to own your priorities at work
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays