Operations, Engineering Management Team Lead

At GDIT, people are our differentiator. As an information systems senior manager supporting the Department of State, you will be trusted to lead a team of dedicated engineers in maintaining a large and complex standard operating environment for desktops and mobile devices.  We are looking for a qualified hands-on manager and engineer who can lead teams to succeed in delivering value to our customer.

GDIT requires an infrastructure engineer with solution architecture experience to manage infrastructure projects and communicate with internal customers for change management and recommend appropriate actions on a timely basis to avoid performance degradation. The ideal candidate will deliver IT services with a view of the customer experience, by reviewing and supporting all requests for services/solutions and assisting clients in identifying and deigning business solutions.

Duties /Responsibilities

• Organize and lead teams to provide support in the sustainment of end-point devices as part of a large enterprise.
• Manages the development of scheduled and performance requirements.
• Manages and prioritizes information systems needs and analyzes project cost, effort and feasibility.
• Collaborate with team and client to increase efficiency of processes while increasing overall organizational security levels.
• Lead continuous improvement effort within team and work with support organization to improve operations and execution.
• Coordinate the maintenance of established standard operating environment (SOE) for desktop and remote devices.
• Plan and execute the update of Windows desktop systems to latest versions/builds.
• Coordinate and perform duties using tools to identify, mitigate risk, and remove vulnerabilities from the desktops and remote devices.
• Coordinate and deploy patches and software updates on desktops, remote devices, and servers
  Coordinate the deployment of non-SOE software such as MS Visio, MS Project, Adobe Acrobat, etc. to desktops and remote devices. 
• Managing service request work assignment queues within the ticketing system (ServiceNow)
• Lead problem management effort, identify and resolves technical problems related to software deployments. Mentor staff in building troubleshooting skills.
• Create reports using SQL reporting.
• Modify/build software packages /updates for applications.
• Create PowerShell scripts to resolve issue with MECM/SCCM clients and WMI repository.
• Create, test, and troubleshoot GPOs.
• Create packages and deploy driver and BIOS updates.
• Create images with using sysprep or MDT process.
• Champion of continuous improvement, leading team to identify opportunities within and across enterprise to improve efficiencies, reduce costs and improve customer experience and satisfaction.

• Basic Qualifications 
  Minimum 5+ years of experience providing IT technical support or administering IT systems.
• Experience managing small to medium sized teams.
• Experienced with MECM/SCCM.
• Experience with Microsoft InTune.
• Strong PowerShell scripting experience, desired.
• Strong experience with creating images using the sysprep or MDT process.
• Experience patching, deploying software, and resolving MECM/ SCCM client problems.
• Knowledge and experience with Active Directory and creating GPOs.
• Experience in managing workforce task assignment.
• Strong prioritization, problem solving, diagnosis, and troubleshooting skills.
• Work well under pressure with differing levels of leadership.
• Exposure to other network monitoring systems and IT Service Management
• Experience using ITIL Ticket Management System – ServiceNow or equivalent.
• Proficient in Microsoft Office applications (Work, Excel, PowerPoint)
• Familiarity with the ITIL 3 or 4 Framework 

Preferred Qualifications

• BS degree with an emphasis on IT, Computer Science, or similar, or equivalent experience.
• Security+ CE certification, desired.
• One or more of the following certifications are preferred – MCSA, MS Modern Desktop Administrator Associate, ITIL 4 Foundation

Essentials

Clearance Required: Top Secret

Location: Washington, DC