IT Support Consultant, US Senate

IT Support Consultant, US Senate

Seize your opportunity to make a personal impact as an IT Support Consultant providing IT support services critical to the Legislative Branch of the U.S. Government. GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career.  

At GDIT, people are our differentiator. As an IT Support Consultant serving the U.S. Senate Sergeant at Arms in Washington, D.C., you will help ensure today is safe and tomorrow is smarter. Our work depends on the IT Support Consultant joining our team to ensure Congress’ upper body has the IT support and resources it needs to serve the American public. 

HOW THE IT SUPPORT CONSULTANT WILL MAKE AN IMPACT 

• Provide proactive, on-site Engineering and Consulting support for customer issues with IT hardware, software, and systems to assigned customer offices, including assisting offices optimize the configuration of existing systems and recommending changes in hardware or software through established processes; 

• Proactively manage assigned offices/systems by anticipating issues due to system changes, software upgrades, and other environmental changes; 

• Minimize calls to the Help Desk by developing a rapport with assigned offices and suggesting systems management improvements; 

• Working with project leadership to ensure support teams maintain program service levels; 

• Preparing and delivering technical briefings and reports to customer staff and/or hardware and software vendors;
• Adhering to a formal change control process to ensure agreement on all objectives and tasks; and 

• Adhering to the quality assurance plan for the program and all task orders. 

WHAT YOU’LL NEED TO SUCCEED: 

• Education: A bachelor’s degree in a relevant field such as computer science, information technology, or business administration (or equivalent years of experience); an ITIL 4 Foundation Certification; and one of the following certifications are required: MSCA, MCSE, ACSP, ACMT.  

• Experience: at least five (5) years of direct customer support experience providing end-user support services. At least three (3) years of experience with JAMF for Mac, MECM/SCCM for Windows, MDM/UEM (e.g., Intune or Workspace ONE), and PowerShell Automation.  Experience supporting both Windows and Apple environments along with associated back-up solutions. Experience in supporting iOS and Android devices, including setup, troubleshooting, and maintenance.

• Security clearance level: All contract personnel must pass a United States Capitol Police background check and are required to be U.S. persons 

• Skills and abilities: Experience delivering to ‘white glove’ service standards including serving a large VIP population. Ability to work atypical hours through on-call rotations. Must be able to lift 50 lbs. 

• Location: Washington, DC 

#GDITJOBS #SENATE #SystemEngineer

GDIT IS YOUR PLACE: 

• Full-flex work week to own your priorities at work and at home 

• 401K with company match 

• Comprehensive health and wellness packages 

• Internal mobility team dedicated to helping you build your skills and own your career 

• Professional growth opportunities including paid education and certifications 

• Rest and recharge with paid vacation and 10 company-paid holidays