NESD - BMC Helix Remedy Developer

Software Developer Senior - Secret Clearance Required.

Join General Dynamics IT and be a part of the team of men and women that solve some of the world’s most complex technical challenges. The Navy Enterprise Service Desk (NESD) program is seeking Advisor level Remedy/Helix Developer to join their team.

This is a remote teleworking opportunity!

A SECRET CLEARANCE REQUIRED TO START.

This position is a Remedy Developer role on the NESD Helix engineering team. Your duties will include:

• Develop workflow including building forms, fields, and workflow in Developer Studio and Innovation Studio for out of the box ITSM applications and custom solutions.
• Coordinate, research, design, develop, test, and maintain BMC Helix/Remedy software and integrated interfaces in a SAAS model. 
• Multi-task on projects that include customer onboarding, Developer Studio updates, data analysis, report writing/editing, automation and interfaces, and continual service improvement initiatives including building Service Offerings.
• Work with our cross-functional onboarding teams to bring on additional customers to our BMC Helix/Remedy software suite. 
• Gather onboarding or project requirements, write technical documentation, prepare change requests, maintain and update the Production environment, and speak for the Helix team in readiness reviews. 
• Identify and communicate gaps between out of the box workflow and custom requirements.  Work to minimize customization with out of the box recommendations.
• Maintain system integrity by utilizing defined configuration control practices and change management processes.
• Manage your sprint load, forecast your work products and deadlines, execute to milestones and deadlines, and keep your technical debt to a minimum. 
• Document requirements, implementation plans, test plans, customizations, JIRA stories, change requests, and incidents.
• Communicate verbally and in written form in a professional manner with customers, peers, and leadership.
• Participate in on-call rotation, sprint planning meetings, technical implementation reviews, and other requests as applicable. 
• Work in a team environment and mentor junior level peers.
   

Basic Qualifications:

• BS degree; additional years of experience may be considered in lieu of degree
• 8+ years of BMC Remedy/Helix developer experience
• BMC Accredited Administrator or commensurate Remedy/Helix Developer Studio experience
• Experience with SAAS solutions or AWS Cloud environments
• Experience with BMC Remedy version 20.x or higher
• Experience with ITIL methodologies, ITIL Foundation a plus.
• Experience with ITSM/CMDB/DWP process flows.
• Expert familiarity in one or more 20.x+ ITSM applications including Incident Management, Remedy Knowledge Management, Change Management, Task Management, Service Level Management, Service Request Management, Smart Reporing, Smart IT, or Digital WorkPlace Portal
• Experience with one or more of the following: Pentaho Spoon, BMC HDM, RestAPI or Webservices to build and/or maintain system interfaces or migrate data.
• Experience working in an Agile project methodology environment. JIRA a plus but not required.
• Security+ certification; must be able to obtain within 3 months of start.
• Secret clearance
• US Citizenship Required
• Location: Remote

GDIT IS YOUR PLACE:
● Full-flex work week to own your priorities at work and at home
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays