Customer Inquiries
Customer Service
Telephone Switchboard
Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.
Switchboard Operator II (LC 4)
Apply your expertise to advance the mission and optimize our business strategy as a Switchboard Operator I at GDIT. Here, you’ll support solving some of our clients’ biggest challenges and help us grow the business.
At GDIT, people are our differentiator. As a Switchboard Operator I, you will help ensure today is safe and tomorrow is smarter. Our work depends on Switchboard Operators joining our team to meet the CTSS-III customer’s needs.
HOW A SWITCHBOARD OPERATOR I WILL MAKE AN IMPACT
● Operates a switchboard or telephone console to route incoming calls and place outgoing calls; greets visitors and directs individuals to appropriate persons in the building
● Handle overseas telephone calls, conference calls, and emergency calls
● Provide basic and accurate information in-person and via phone and/or email
● Familiarity with a military environment
● Provide personnel locator & commercial information services, customer support, and maintain call accounting databases in support of AFCENT operations
● Apply experience as a telephone operator on switchboard consoles as specified in the task order.
WHAT YOU’LL NEED TO SUCCEED:
● Education: High School Diploma/GED
● Required Experience: Experience as a telephone operator
● Required Technical Skills: Experience as a telephone operator on switchboard consoles
● Security Clearance Level: SECRET
● Location: On Customer Site
● US Citizenship Required - CLEARANCE
GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays
#DefenseOCONUS
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4. Switchboard Operator II
GENERAL EXPERIENCE:
Minimum of two (2) years’ experience as a telephone operator handling overseas telephone calls, personnel locator service, commercial information services, customer support, conference calls, emergency calls, and maintaining call accounting databases.
SPECIALIZED EXPERIENCE:
Experience as a telephone operator on switchboard consoles as specified in the task order.
2 + years of related experience
* may vary based on technical training, certification(s), or degree
Less than 10%
U.S. Citizenship Required
The likely hourly rate for this position is between $14.40 - $16.74. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.