IT Operations Manager

Transform technology into opportunity as an IT Operations Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As an IT Operations Manager, you will help ensure today is safe and tomorrow is smarter. Our work depends on an IT Operations Manager joining our team to evolve the IT Operations for the Department of Energy, National Nuclear Security Administration.

HOW AN IT OPERATIONS MANAGER WILL MAKE AN IMPACT:

• Proactively evaluate, identify, and recommend configurations or changes to configurations that will enhance performance.
• Experience with Change Management, maintenance windows and deconflicting maintenance activities.
• Maintain and provide audit information including access, general logs, and application logs 
• Use and maintain procedures and documents to operate and maintain the infrastructure.
• Adhere to network administration requirements and policies, network systems management and troubleshooting (e.g., performance, problem, change and capacity monitoring), bandwidth management, protocol usage statistics (e.g., identify top talkers by protocol) procedures to ensure all services are operating as intended. Execute network monitoring and problem management procedures, including responding to escalation thresholds that don’t comply with requirements and adhere to defined policies.
• Experience with providing oversight and maintenance of devices, including drivers, patches, and client application management
• Experience managing enterprise network for optimal performance
• Experience gathering and reporting on performance metrics and monitoring the performance of critical components to include, but not limited to availability/uptime, response time, end-to-end throughput, bandwidth utilization, load balancing, and potential error conditions

WHAT YOU’LL NEED TO SUCCEED:

Education:

• Masters of Science degree; OR in lieu of degree, an additional 2 years of relevant work experience is required

Required Experience:

• 15+ years of related professional work experience 

Required Technical Skills:

• Demonstrated experience with the Configuration, Management and Implementation of all infrastructure components, applications, hardware, and tools. Experience with managed network, security and infrastructure operations and internet services
• Demonstrated experience with Operations, management, and maintenance of all Network and Security devices including Desktops, Thin Clients, Routers, Switches, Firewalls, Access Points, Active Directory, Load Balancers, and other network, server, storage, security software and tools, DNS, DHCP services, intrusion detection/prevention, content filtering, anti-virus/anti-malware, and security hardware components
• Demonstrated experience with performing environmental monitoring of LAN closets & data center, as applicable, to ensure operation within all threshold settings for optimum secure performance
• Demonstrated hands-on experience with ServiceNow
• Demonstrated experience with SLA/OLA management, Knowledge Management. Service Delivery, Continuous Service Improvement, Change Management, and Problem Management

Security Clearance Level:

• U.S. Citizenship Required
• Possess Q or TS level clearance (or their equivalency) with the ability to obtain a Q level clearance within six (6) months of hiring
  • Must be eligible to obtain and maintain such clearance as a condition of employment

Required Skills and Abilities:

• Effective administrative and organizational skills
• Effective people management skills
• Extensive knowledge of company policies, processes, and procedures - Understanding of company strategic goals and how they align to business operations

Preferred Skills/Certifications:

• ITIL/ITIL v4
• Project Management
• CISSP

Location:

• This role requires to be on-site in Washington, D.C.

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays 

#GDITCareers #WeAreGDIT #ITOperationsManager