Production Manager

GDIT is seeking a production manager to serve as the primary interface with our customers in managing production, quality output, and consistency in the performance of digital conversion services. More specifically, this candidate will review production quantity and quality measurements daily and become the first line of defense to resolve issues and production deviations and provide direction to the partner’s digital conversion team at this facility/location. Daily situational reports will be forwarded to the GDIT Program Manager. The candidate will continuously monitor digital conversion operations and metrics to identify improvement areas and anticipate any factors (internal or external) that could negatively affect output and quality. As such, the candidate will review and support risk analysis and mitigation strategies weekly to maintain maximum operational capacity.

You will support the partner’s establishment of standard operating procedures for handling, securing, storing, and digitally converting government military personnel records and other government records while under GDIT control. These standard operating procedures will include physical controls for acceptance, tracking, storing, and returning government records that generate a complete audit trail and any special handling procedures for digital conversion of historical government materials. Your job is to ensure the standard operating procedures are being followed through audits; the partner is responsible for defining and updating the standard operating procedures. The candidate will manage and maintain associated training materials encompassing handling, processing, QA checks, and returning records to the Archive. The candidate will be responsible for identifying any security breaches that could result in veteran data being compromised and immediately report instances (both physical and electronic) where veteran data was compromised.

You will interface with Veterans Administration client stakeholders, including the COR and VA Privacy Officers, and are expected to document and resolve any issues that arise from day-to-day digital conversion operations, which may include more than one shift per day. The candidate will be responsible for answering government inquiries, including locating high-priority records affecting one or more Veteran’s benefits. Further, the ability to perform detailed root cause analysis and effectively communicate remediation steps is paramount in the candidate performing their duties. In addition, the candidate will provide oral and written discussion of analytical findings using narrative and graphic forms.

Candidate will initially be required to travel from Boyers, PA to Royersford, PA at least a couple times a month for a few days.

Responsibilities:

• Serving as the primary customer interface for Veterans Affairs and subcontractor personnel at this facility/location where digital conversion is taking place
• Resolving local issues affecting operations and overall digital conversion performance
• Identifying and understanding the specific conversion rules affecting each document type being digitally converted for VA’s use
• Ensuring personnel are thoroughly trained on associated processes and procedures, including proper use of the Source Material Tracking System (SMTS)
• Escalating issues that cannot be resolved locally, including security, production issues, and external factors
• Monitoring and reporting of daily production metrics and quality measurement, i.e., situation reports
• Generating trend analysis of production metrics and quality measurements for weekly review
• Interfacing with the digital conversion partner daily to provide direction and to capture production operations issues
• Identifying and escalating any issues negatively affecting the digital conversion of government personnel records in terms of quantity or quality
• Performing root cause analysis of issues affecting digital conversion and preparing after-action reports to document steps for remediation and process improvement
• Open and document internal service tickets that affect digital conversion operations
• Establishing standard operating procedures for on-site digital conversion support and applying updates as required
• Reviewing the physical production facility daily - reviewing custodial controls of government records and physical plant operations, workstation conditions, and overall tidiness of plant operations
• Total control of waste material in the facility under GDIT control

Required Skills:

• Bachelor’s Degree or 10+ years of related experience overseeing custodial control of vendor/government records
• 4+ years of progressive experience with managing quality metrics to support program compliance where service level agreements or service level requirements exist
• 4+ years of experience identifying risks and mitigation and performing root cause analysis to diagnose issues affecting production goals, capacity, and quality
• 1+ years working in either an automated or factory-floor environment with direct hands-on experience reviewing production goals and quality

Desired Skills:

• Experience with digital conversion operations 
• Demonstrate knowledge for continuous improvement of operations 
• Demonstrate skills and expertise to generate reports and presentations and provide oral presentations
• Excellent written and verbal communication and teamwork skills
• Previous member of the United States military
• Prior Department of Veterans Affairs experience 
• Active VA access, including assigned CAG and PIV