Program Senior Quality Analyst

Transform technology into opportunity as a Program Senior Quality Analyst with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Program Senior Quality Analyst, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Program Senior Quality Analyst joining our team to oversee an upcoming opportunity supporting a cabinet level Government Agency with a vital national Mission centered on the concerns of the Nation's energy and environmental resources.

HOW A PROGRAM SENIOR QUALITY ANALYST WILL MAKE AN IMPACT:

• Point of Contact for overall Contractor performance and quality assurance as specific in the performance measures and metrics contained in each BPA Order
• Responsible for service support and service delivery adjustments, corrections, and improvements by developing, implementing, and maintaining continual service improvement processes
• Responsible for improvements by developing, implementing, and maintaining continual service improvement processes
• Responsible for reporting Contractor performance on a regularly scheduled basis
• Responsible for providing corrective action plans for any IT service that performs below its established standard
• Ensures customer feedback is collected and utilized to develop customer centric IT solutions, enabling continuous improvement of the customer experience

WHAT YOU’LL NEED TO SUCCEED:

Education:

• Bachelor’s or equivalent in Computer Science, Software Engineering, Business Administration, Management or another scientific of technical discipline

Required Experience:

• 10+ years of relevant professional work experience

Required Technical Skills:  

• Strong working knowledge of the following:
  • MS Office suite, including Word, complex Excel files, and PowerPoint
  • MS Project
  • ServiceNow

Required Skills and Abilities:

• Must possess at least one of these certifications:
  • PMP
  • Lean Six Sigma Black Belt
  • ITIL Intermediate, Expert, or Master-Level
• Demonstrated experience with hiring staff against GSA schedule labor category descriptions and qualifications
• Experience with BPA contract vehicles and task based ordering
• Demonstrated leadership skills
  • Additional Requirements:
    • US Citizenship
    • Need to identify 3 relevant projects in which you participated in the past 5 years that were supported/completed by candidate:
      • Provide information for potential reference checks (telephone number, title, value and scope of work, completion date, POC information); please describe your role in the project
    • Need to provide 3 business references for potential government vetting (can be same as project experience references)

Security Clearance Level: 

• Possess Q or TS level clearance (or their equivalency), ability to obtain a Q level clearance within six (6) months after contract award
  • Applicant must be eligible to attain and maintain such clearance as a condition of employment

Preferred Skills and Experience:

• Cabinet-level Government Agency performance management experience highly desirable
• Possessing a SAFe or Agile certification (any level)

Location: 

• On-site in Washington, D.C.

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

#WeAreGDIT #GDITCareers #ServiceNow #itil #pmp