Lead Business Analyst

The Case Management Modernization (CMM) Program is an initiative to support the Administrative Office of the US Courts (AO) develop a modern cloud-based solution to support all federal courts across the United States which are grouped into three types namely, Appellate, District, and Bankruptcy. This modernized case management system will eventually replace the current Case Management and Electronic Case Filing (CM/ECF) system.  

The Lead BA will work as part of an agile development team to build and support the modernization of enterprise-class software applications.  

RESPONSIBILITIES: 

• Lead a team of BA’s spread across multiple scrum teams to build the product backlog and business objectives. 

• Take ownership of the Backlog decomposition strategy and consistent implementation across the entire Product backlog. 

• Work closely with the customer to ensure alignment with their expectations while ensuring strict control of Scope.  

• Provide transparency throughout the backlog decomposition process using metrics and automated dashboards.  

• Provide a clear Definition of Done and Definition of Ready and ensure strict compliance across Development teams.  

• Take complete ownership of the product backlog for the entire product scope.  

• Ensure a healthy prioritized backlog of work items ready for sprint (4 sprints ahead) for each development team.   

• Take a leadership role in PI planning and provide guidance on deliverables, dependencies, milestones, timelines and sequencing.  

• Work closely with BA’s and Product Owners to promptly resolve impediments and clarify requirements with the customer in a timely manner.  

• Conduct periodic retrospectives and/or CoP meetings with BAs to collect feedback, identify areas for continual improvement and cross-train staff. 

• Tirelessly pursue opportunities for streamlining and improving the efficiency of the end-to- end process as it pertains to product quality, alignment with requirements and most importantly customer satisfaction. 

• Proactively identify and manage risks.  

• Promptly identify and communicate mitigations plans.  

• Address issues promptly and follow up diligently until they are resolved.  

• Collaborate closely with the Architects, Testers, PO’s and stakeholders to ensure end-to-end alignment with the deliverables.  

• Generate contractual deliverables and deliver them in compliance with the scope and timelines specified.  

• Support CMM MVP Backlog team during end-user interviews and customer journey map development by capturing input in government provided pre-defined templates. 

• Develop process maps utilizing Microsoft Visio to provide visual depiction of the business process flows as well as flows at the subprocesses with two-level depth. 

• Develop narratives that accompany business process flows at each level articulating the details of each activity and with the business and technical data flowing between each activity on the process flows. 

• Facilitate process flow mapping and analysis sessions with CMM team and Court staff. 

• Capture input from stakeholders, analyze the opportunities for standardization versus required variations among Court types, unique local rules, and any other variations. 

• Present process analysis results to the CMM team as well as Court staff at the intervals defined by the CMM team lead. 

• Maintain process flow and narratives in an easily accessible, hierarchical fashion so that an end-user can drill down a given process map at each level. 

• Deliver all journey mapping strategies/artifacts, process mapping/analysis, and customer interviews strategies/results within the Agile Scrum ceremonies and the bi-weekly agile report. 

REQUIRED EXPERIENCE 

• Experience leading and providing guidance to multiple teams and BA’s while making sure the overall objective is met.  

• Experience gathering and assembling requirements (including but not limited to consulting with product owners, customers, key stakeholders, or end users). 

• Experience developing requirements into user stories and acceptance criteria. 

• Experience assisting the Product Owner or Team lead in defining the product scope, vision, and roadmap. 

• Experience providing system analysis and subject matter expertise on issues and bugs. 

• Experience conducting business process analysis, workflow analysis and business process re-engineering. 

• Experience designing legacy IT solutions for integration and deployment with active legacy applications. 

• Experience developing IT solutions for modernization, and for new development projects. 

• Experience providing technical assistance and guidance through performing gap analyses, workflow analysis, Analysis of Alternative (AoA) studies, business process modeling, wireframes, and storyboards. 

• Experience with business process re-engineering. 

• Experience delivering technical briefings and hosting meetings to diverse audiences. 
• Strong technical background and experience working with Solutions Architects and senior development team members.
• Hands on experience with progressive elaboration of highly technical epics and stories.

QUALIFICATIONS: 

• 10+ years experience in supporting the product owner and agile team, eliciting business needs, maintaining user stories in the backlog, writing and maintaining technical documentation, modeling business processes and system requirements, architecture and data
• Experience assisting with testing, by writing acceptance criteria and confirming test cases results
• Experience with producing relevant and current requirements, sizing user stories correctly, and removing roadblocks prior to sprints starts
• BS/BA Degree or MA/MS Degree.

COMMUNICATION & ORGANIZATIONAL 

• Excellent presentation and communication (oral and written) skills. 

• Consultant mindset with the ability to work with high level customer stakeholders and build excellent customer relationship. 

• Experience identifying and applying industry tools, solutions, methods best practices, and emerging technologies. 

• Strong analytical skills and problem-solving skills with the ability to formulate and communicate recommendations for improvement. 

• Demonstrated ability to work effectively, independently, and as part of a team.