Intercept Monitor (SSA Monitor)

Intercept Monitor (SSA Monitor)

Secure and expertly apply the latest technologies to advance the mission as a JOB TITLE with GDIT. Your work in enterprise IT will help our clients overcome evolving demands and missions. Own the opportunity to accelerate digital modernization for our clients as you accelerate your career.

At GDIT, people are our differentiator. As an Intercept Monitor, you will help ensure today is safe and tomorrow is smarter. Our work depends on Intercept Monitor joining our team.

This position will support the Day Shift Schedule.

HOW OUR INTERCEPT MONITOR WILL MAKE AN IMPACT:

• Provide 24/7 real-time monitoring of networks utilizing customer provided tools/capabilities and dashboards

• Monitor TR’s that contain Interceptor devices and respond to any alarms.

• Utilize enterprise network monitoring tools to provide situational awareness and facilitate response to real-time alerts for Service Restoral Team

• Responsible for monitoring, opening, assigning, updating, and closing tickets within the Service Now ticket system

• Notify Manager on Duty (MOD) when an alert is detected and determined to be an incident, create ticket to assist Service Restoral MOD to address/dispatch tech’s

• Provide effective situational awareness of event resolution status

• Provides phone support

• Supports the completion of technical tasks.

• Assists with the solutions to technical problems of limited scope.

• Assists with the coordination for new products, software, upgrades, and equipment.

• Assists with monitoring of the systems hardware and software and performs regular maintenance on all software and associated equipment.

• Supports the review, back up, and systems updates regularly, documenting changes and systems operation.

• Assists with the monitoring and support of a variety of security measures and standards for all computer software and hardware.

• Assists with documentation for processes and procedure related to computer systems and operations.

WHT YOU'LL NEED TO SUCCEED:

• Security Clearance Level: Active Secret Clearance

• Education: Bachelor’s degree in business administration or a related business discipline, or the equivalent combination of education, professional training, or work experience.

• Required Experience: 2+ years of directly related experience in network monitoring and administration.

• Required Technical Skills: Active Security +CE or DoD 8140 Certification (formerly 8570).  Basic knowledge of relevant laws and regulations governing facilities security. Effective administrative and organizational skills. Effective communication skills.

• Location: On Customer Site

PREFERRED SKILLS:

• Familiar with Network Monitoring Tools (i.e. NetCool)

• 2 years of related experience in facility or industrial security administration, preferably in the government contracting industry.

GDIT IS YOUR PLACE:

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting-edge technology you can learn from

• Rest and recharge with paid vacation and holidays