Temporary GSA Contact Center Agent, Barbourville, KY

Clearance Level

None

REQ#: RQ191495

Public Trust: Other

Requisition Type: Pipeline

Your Impact

Own your opportunity to manage the network that makes mission success possible. Make an impact by using your skills to deliver “One GDIT Network” for our clients.

Job Description

General Dynamics Information Technology is seeking highly motivated individuals to join our rapidly growing team of customer support contact center professionals. Employees in this role will serve as the first point of contact for IAE customers seeking assistance with a wide range of requests such as service requests, general information, referrals, emergency requests, complaints, or public comments in support of the General Services Administration (GSA). As a highly qualified candidate, you have the ability to thrive in a highly structured environment and are able to efficiently perform root cause analysis to resolve customers' issues. This is a short-term/temporary role.

Duties and responsibilities:

Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers
Places outbound customer service or customer satisfaction calls, as required by client
Completes call guides; gathers and verifies required information
Attends telephone skills and program information training sessions; adheres to established levels of service
Adheres to established customer service and documentation standards within required time frames
Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation
Ability and willingness to work remotely in a quiet work environment free from distractions

Basic Qualifications:

High school diploma or G.E.D.
Zero or more years of customer service or other telephone experience
Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth
A quiet place to work in your home free from distraction
Ability and willingness to work onsite, as required
Ability and willingness to work any shift during our hours of operation (8AM to 8PM CST, Monday - Friday)

Preferred Qualifications:

1 or more years of experience working in a contact center or help desk environment

Work environment:

M-F, 7 AM to PM CST

#ITCContactCenter #GSAFSDEG #TSSCE

Work Requirements

Years of Experience

0 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

None

Salary and Benefit Information

The likely hourly rate for this position is between $12.78 - $17.30. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.