Systems Administrator (Director Support Technician)

Transform technology into opportunity—join GDIT as a Director Support Technician and be at the forefront of enterprise IT innovation. In this role, you will play a critical part in enhancing the systems that drive mission success, directly supporting senior leadership and intelligence operations in Springfield, VA.

At GDIT, people are our differentiator. We are seeking a TS/SCI-cleared Director Support Technician who is passionate about IT service excellence and eager to make an impact in a fast-paced, mission-critical environment.

As a Director Support Technician, you will provide dedicated, high-level IT support to the NGA Front Office and National GEOINT Operations Center (NGOC). You will be responsible for deploying, maintaining, and troubleshooting essential end-user devices, ensuring seamless operations for critical national security missions.

• Serve as the primary IT liaison for the NGA Front Office and NGOC, engaging with senior leadership to address IT concerns, coordinate emerging requirements, and provide operational updates.
• Deploy, maintain, and support a variety of end-user devices including workstations, secure tablets, VoIP devices, printers, and Desktop VTCs.
• Provide Tier 1 and Tier 2 support, resolving IT incidents efficiently and escalating complex issues as needed.
• Conduct user education and training, ensuring staff can effectively utilize IT resources.
• Maintain documentation and SOPs to enhance team knowledge and streamline support operations.
• Utilize ServiceNow to track, manage, and resolve IT requests and incidents.
• Identify and implement process improvements to enhance operational efficiency.

• Active TS/SCI Clearance (CI Poly eligibility required).
• Strong troubleshooting skills and expertise in:
  • Workstations (thin/thick clients)
  • Print, fax, and scan services
  • Voice and VTC support
  • Virtual Desktop Infrastructure (VDI)
  • Patch management and software support
• Experience with Windows 7, Windows 10, Citrix, SMS, SCCM, and Microsoft Office applications.
• Excellent communication, documentation, and organizational skills.
• Ability to work independently, manage priorities effectively, and adapt to evolving technologies.
• DoD 8570.01M certification (e.g., A+, Network+, Security+).

• Bachelor’s Degree (or equivalent combination of education and experience).
• 5+ years of relevant IT support experience.

At GDIT, we invest in your future by providing:

✔ 401K with company match
✔ Comprehensive health & wellness benefits
✔ Career mobility & professional development (including paid education & certifications)
✔ Access to cutting-edge technology
✔ Generous paid vacation & holidays

Ready to make an impact? Join us and help shape the future of enterprise IT.

Apply today!

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