Customer Service Support Specialist - TS/SCI with Polygraph

Clearance Level

Top Secret SCI + Polygraph

REQ#: RQ194018

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team.

Day-to-day:

Demonstrated experience in IT support or help desk roles
Demonstrated experience in providing remote desktop support to resolve critical IT-related issues
Demonstrated experience troubleshooting Tier 2 technical issues
Demonstrated experience deploying and testing hardware and software
Demonstrated experience leading Tier 2 technical deployments and training resources for rollout
Demonstrated experience using an enterprise ticketing syste
Demonstrated experience providing superior customer service and support
Demonstrated experience resolving technical issues efficiently

Required Skills & Experience:

Demonstrated experience in providing Tier 1 and Tier 2 IT support on mission IT systems and networks on secure and unsecure fabrics.

Demonstrated experience providing strong customer service and problem solving.
Demonstrated experience interacting with the appropriate service providers to resolve IT systems, connectivity, and network issues.
Demonstrated experience in supporting VTC to include but not limited to Microsoft Teams, WebEx, and Skype.
Demonstrated experience in providing mission IT software and hardware support to include but not limited to desktop, software, hardware, printers, uninterrupted power supply (UPS), data transfer requests, and assist with deploying COTS and GOTS applications to meet mission requirements.
Demonstrated experience working across multiple organizations with competing priorities to resolve IT systems and networks issues, and provide problem solutions to meet mission requirements while adhering to security policies and plans.
Demonstrated experience in providing support in mission IT environment to facilitate, enable, and drive IT system requirements to fruition.
Demonstrated experience communicating complex technical concepts, requirements, and technical information to both technical and non-technical audiences.
Demonstrated experience in providing remote desktop support to resolve critical IT-related issues.
Demonstrated experience in answering user’s inquiries regarding computer software and hardware operation to resolve problems.
Demonstrated experience in using enterprise tools to document and track incident tickets.
Demonstrated experience working in a team environment and with all levels of management.
Team Lead shall have demonstrated experience leading a team of personnel providing IT systems support on mission IT systems.

Desired Skills and Demonstrated Experience:

Skills and demonstrated knowledge that are highly desired but not required to perform the work include:
Demonstrated experience with IT service delivery processes.
Demonstrated experience multi-tasking in an environment with competing priorities and short suspense timelines.
Demonstrated experience with the Sponsors enterprise IT incident ticketing tool.

WHAT YOU’LL NEED TO SUCCEED:

Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
Required Experience: 2+ years of related
Security Clearance Level: TS/SCI with Polygraph
Location: Tyson’s, VA - On Customer Site
U.S. Citizenship Required

GDIT IS YOUR PLACE:

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holiday

Work Requirements

Years of Experience

2 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

None

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $92,392 - $124,999. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.