Analytical Thinking
Customer Experience (CX)
Teamwork
Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
Customer Experience Specialist
GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.
At GDIT, people are our differentiator.
HOW A FUNCTIONAL ANALYST SENIOR WILL MAKE AN IMPACT
● Analyzes user needs and performs research and functional analysis on a variety of projects
WHAT YOU’LL NEED TO SUCCEED:
● Education: Bachelor of Arts/Bachelor of Science
● Required Experience: 5+ years of related experience
- alittle travel to DC as needed
- Proactively identify and resolve customer pain points
- Track and analyze customer feedback to identify gaps
- Collaborate with stakeholders to complete projects
- Respond to customer questions, resolve complaints
- Recommend strategies to strengthen customer experience metrics
GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
5 + years of related experience
* may vary based on technical training, certification(s), or degree
Less than 10%
U.S. Citizenship Required
The likely salary range for this position is $79,747 - $35. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans