Systems Administrator - TS/SCI with Polygraph

Transform technology into opportunity as a Systems Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. The Customer’s office is responsible for building and operating a hybrid-cloud mission infrastructure and services, hosting dozens of COTS, GOTS, and custom applications, as well as a large data lake. The system has on-premises components deployed at multiple data centers, as well as use of commercial cloud resources. The Customer requires a candidate with a diverse background and strong organizational skills to facilitate the accreditation and document systems deployments across the environment. The candidate will work in a 24 hour, 7 day a week environment providing in-depth Tier 1 and Tier 2 level support and problem resolution for technology products and applications. Shift: 6:30am-6:30pm (12 Hour Shift) current rotation for Day Shift is a week on/week off with one 8 hour short day. Our work depends on a Systems Administrator joining our team.

WORK REQUIREMENTS:

• The Contractor shall work closely with Tier 2, Tier 3, and Tier 4 engineers and support customers in the Sponsor’s environment locally and provide online and phone support.
• The Contractor shall work in an organization that provides 24-hour IT operational support and will be required to work 12-hour days/7 days a week on alternating weeks.
• The Contractor shall monitor and manage various COTS and GOTS applications, server hardware and accesses across the overall enterprise.
• The Contractor shall review reports of critical issues and ensure appropriate resources are assigned to the problem.
• The Contractor shall make resource management and work prioritization decisions.
• The Contractor shall create, lead, or participate in various quick response “tiger teams” comprised of technical experts tasked with resolving an operational problem or service outage.
• The Contractor shall provide written situation reports and provide impact analysis documentation.
• The Contractor shall provide thorough IT consulting, triage and problem resolution for technical products and applications.
• The Contractor shall interact with customers to troubleshoot and resolve moderately complex issues.
• The Contractor shall coordinate the transition of IT service policies that impact IT infrastructure.
• The Contractor shall propose and review new concepts, program plans, and policies to provide substantive input that guides implementation, including writing security plans, MOUs and SLAs and gathering relevant metrics.
• The Contractor shall recommend upgrades of hardware and software, or modifications to procedures to improve efficiency and maintain regulatory compliance.
• The Contractor shall gather and analyze data, and brief all levels of management on findings.
• The Contractor shall brief senior leadership on daily topics that impact system performance.
• The Contractor shall solicit, analyze and track customer feedback.

REQUIRED SKILLS and Demonstrated Experience:
The candidate shall have the following required skills, certifications and demonstrated experience:

• Demonstrated experience as a technical help desk position supporting various versions of the Windows platform, internet browsers, and sponsor developed applications used in a high paced business environment
• Demonstrated experience of multiple desktop programs, configuration and debugging techniques, such as Check_MK, Splunk dashboards, ServiceNow, SharePoint, Active Directory and sponsor developed applications
• Demonstrated experience managing multiple priorities, eliciting information from customer, and gathering and maintaining information related to incidents
• Demonstrated experience tailoring technical response to all levels of technical experience
• Demonstrated experience maintaining granular level documentation and preparing for various levels of technical ability and management
• Demonstrated experience with TCP/IP and general networking issues
• Demonstrated experience providing superior customer service and support
• Demonstrated experience resolving issues efficiently and contributing to the improvement of the infrastructure
• Demonstrated experience troubleshooting technical issues and applying critical thought to problems

DESIRED SKILLS and demonstrated experience:
Other skills and demonstrated experiences that are highly desired but not mandatory to perform the work include:

• Demonstrated experience developing in ServiceNow
• Demonstrated experience with Jira
• Demonstrated experience creating and analyzing data metrics
• Demonstrated experience with Amazon Web Services or Cloud administration
• Demonstrated experience with interpersonal and organization skills and working both independently and in a team environment
• Demonstrated experience negotiating issues, sound judgment, and decision-making

WHAT YOU’LL NEED TO SUCCEED:

• Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Required Experience: 5+ years of related
• Security Clearance Level: TS/SCI with Polygraph
• Location: Chantilly, VA - On Customer Site
• U.S. Citizenship Required

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holiday

#OpportunityOwned
#GDITCareers
#WeAreGDIT
#JET
#ISP2024InnovativeTalent