Enterprise Operations Lead

General Dynamics Information Technology, a world leader in Defense IT Systems Integration and Services is seeking an Enterprise Operations Leader to support the day-to-day operational IT activities required to provide end-to-end enterprise-level monitoring, management, administration, and maintenance for all IT services and infrastructure. Support shall include all physical devices and software applications inclusive of Hardware (HW), Software (SW), networks, and facilities that are required to develop, test, deliver, monitor, control, or support IT services that are required to operate the entire enterprise. This individual must possess strong leadership, communication, planning skills, and have a broad IT background in systems, servers, networks and hardware experience gained in managing and delivering critical services. The functional areas of the customer enterprise infrastructure and shared services shall include:

• Managed Seat Services
• Managed Print Services
• Core UC Video Teleconference Services
• Core UC Internet Protocol (IP) Voice Services
• Security Operations Support
• Infrastructure Support
• Networking
• Service Desk Support

Responsibilities:

• Oversee activities of the IM/IT operations team related to general management of customer services, maintenance of existing HW and SW, monitoring of system and service performance, and Help Desk support services.
• Responsibilities include Service Operations, Data Center Services, IT Service Continuity, Information Security Management, Account Services, Directory Services, Authentication and Authorization Services, Tools and Data management, and Service Desk
• Shall serve as the single point of contact for operations-related issues and incidents and events related to sustainment of services.
• In the operation environment, support efforts to identify risks to the system and ongoing operations including near misses, opportunities, changes, trends, and emerging risks in addition to mitigation strategies and lessons learned from risk events
• Communicates critical and time sensitive program-related information directly to the client.
• Meet with clients to gain feedback on team performance and take action to address gaps
• Ensure efficient delivery of contract capabilities using industry standards and repeatable processes
• Manage and oversee subcontractors, as well as full time employees. Direct the work of employees assigned to the program from technical and administrative areas.
• Establish milestones and monitor adherence to master plans and schedules, identify program problems and obtains solutions, such as allocation of resources or changing contractual specifications as they apply to sustainment of the program
• Review status of projects and budgets, manages schedules, and prepares status reports.
• Assess performance and develop resolutions to meet productivity, quality, and client-satisfaction goals and objectives.
• Participate in Monthly Program Reviews as required

Qualifications:

• Bachelor’s Degree or equivalent and 10+ years of experience
• An IAT III or IAM Level II qualified
• ITIL certifications required
• U.S. Citizenship is required

Security Clearance Level:

• Active DoD secret clearance

Skills and Attributes:

• Experience managing service operations, as a service manager, against SLAs on a DoD TO/contract on a CPAF basis
• Extensive knowledge and understanding of IT Operations and Service Delivery
• Agile methodology and development best practices related to change management
• Demonstrated leadership and managerial skills.
• Experience managing, mentoring and motivating technical experts, process and service operation teams.
• Excellent communication skills, including technical AND nontechnical individuals.
• Excellent critical thinking judgement and decision-making skills.
• Excellent client-facing communication skills
• Experience managing government contracts

Work Location:

• Remote with up to 25% travel

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home.
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career.
• Professional growth opportunities including paid education and certifications.
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

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