Executive IT Support Technician

EXECUTIVE IT SUPPORT TECHNICIAN

Seize your opportunity to make a personal impact as an Executive IT Support Technician supporting the National Institute for Health (NIH). GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As an Executive IT Support Technician, you will help us to ensure today is safe and tomorrow is smarter. Our work depends on an Executive IT Support Technician joining our team to provide technical support to high-level executives, troubleshooting a wide range of hardware, software, and network issues.

HOW AN EXECUTIVE IT SUPPORT TECHNICIAN WILL MAKE AN IMPACT:

• Provide IT support to the executive staff
• Troubleshoot and resolve technical issues related to hardware, software, accessories, and mobile devices
• Coordinate with IT teams and other parts of the organization to resolve issues and provide modern technology solutions
• Perform tasks to improve the efficiency and reliability of the computing environment, including process improvement, automation, and technical solutions
• Maintain and troubleshoot the executives IT equipment, including laptops, desktops, peripherals, and mobile devices
• Ensure the smooth operation of the IT equipment
• Implement and adhere to IT security protocols and guidelines

WHAT YOU’LL NEED TO SUCCEED:

Required Skills & Abilities:

• At least 5 years of demonstrated experience providing technical support to high-level executives, troubleshooting a wide range of hardware, software, and network issues.

• Experience managing and administering Windows and Mac systems, to include workstations and mobile devices.
• Experience complying with security standards to include managing patches, updates, and antivirus solutions manually
• Ability to understand technical vision and communicate it to both technical and non- technical parties
• Ability to make quick decisions and resolve complex technical problems efficiently in a high-pressure environment.
• Experience managing mobile devices using Mobile Device Management platforms such as JAMF, BigFix, or Intune

Security Clearance Level:

• Ability to obtain and maintain an NIH Public Trust clearance

Location: Bethesda, MD (Position is onsite with potential for hybrid work schedule)

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays