SCITLS SharePoint User Support

USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies.

SCITLS will be a key component that will ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.

At GDIT, people are our differentiator. As a SCITLS SharePoint User Support, you will help ensure today is safe and tomorrow is smarter. Our work depends on a SCITLS SharePoint User Support joining our team to support the users of SharePoint platforms that serve USSTRATCOM. The SCITLS SharePoint User Support will be a critical link in ensuring the effective operation of vital systems and facilitating the success of the SCITLS mission.

HOW A SCITLS SHAREPOINT USER SUPPORT WILL MAKE AN IMPACT

• Provides user support to assist system administrators
• Creates and maintains the various collaboration solutions
• Successfully responds to user requests for assistance via ServiceNow incidents
• Collaborates on architecture upgrades and consolidations
• Interfaces with internal and external program staff to provide access to program data via collaboration tools
• Assists with external account requests and access issues
• Analyzes user requests and incidents to determine level of complexity and the priority
• Identifies and implements resolutions

WHAT YOU’LL NEED TO SUCCEED

Education: Technical Training, Certification(s) or Degree (or equivalent experience)

Required Experience: 1+ years of related experience with Microsoft SharePoint Support

Required Technical Skills:

• Experience providing support and assisting with issues for Microsoft SharePoint users
• Experience responding to and resolving incidents in the ServiceNow platform

Required Certification: A+ or CND or Network+ or Security+

Security Clearance Level: Must possess active Top Secret with SCI eligibility

Required Skills and Abilities:

• Excellent communication skills
• Excellent analytical and problem-solving skills
• Experience troubleshooting incidents and providing user support

Preferred Certifications:

• ITIL 4 Foundations
• Microsoft Certified SharePoint Administrator Associate
• Microsoft Teams Administrator Associate
• Microsoft Certified Power BI Data Analyst Associate
   

Location: Offutt AFB, Sarpy County, Nebraska

US Citizenship Required

GDIT IS YOUR PLACE

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

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