Workforce Management Scheduler

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being rusted to deliver your best every day.

We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on a Workforce Management Scheduler joining our team to support Contact Center activities.

At GDIT, people are our differentiator. As a Workforce Management Scheduler supporting Contact Centers, you will be trusted to develop and maintain long-range Schedules.

In this role, a typical day will include:

• Developing long-range schedules for the assigned programs in alignment with demand forecasts.
• Collaborating with the WFM Forecaster to gather and analyze data to inform scheduling decisions
• Considering factors such as employee availability, skills, and preferences when developing schedules
• Ensuring that schedules are compliant with company policies and labor laws
• Monitoring schedules and making adjustments as needed to ensure that they are meeting business objectives
• Determining need for shift bids by analyzing forecasts and staffing requirements.
• Designing and administering required shift bids
• Providing support to Operations leadership with scheduling questions and concerns
• Staying abreast with workforce management trends and technologies
• Performing additional duties as required

Well qualified candidates will have an ability:

• To understand workforce management principles and practices
• To analyze data and identify trends
• To develop and maintain accurate and efficient schedules.
• To communicate effectively with employees, managers, and other stakeholders
• To work independently and as part of a team
• To manage time effectively and meet deadlines

REQUIRED QUALIFICATIONS:

• BS/BA in a related field, such as business administration, human resources, or industrial engineering or equivalent experience AND:
• 5+ or more years of demonstrated experience in scheduling or a related field in a contact center environment
• Experience with workforce management software (IEX, NICE, Avaya Workforce Platform, inContact preferred)
• Ability and willingness to acquire and maintain required clearances as needed
• Advanced proficiency using Microsoft Excel:
  • Build pivot tables
  • Troubleshoot Macros
  • Advanced formula creation
  • Version control

WHAT GDIT CAN OFFER YOU:

• 401K with company match
• Customizable health benefits packages
• Collaborative teams of highly motivated critical thinkers and innovators
• Internal mobility team dedicated to helping you own your career
• Rewards program for high-performing employees
• Experience with Government contracts

GDIT CAREERS

Opportunity Owned

Not sure this job’s the one for you? Check out our other openings at gdit.com/careers.