Help Desk Technician II

Transform technology into opportunity as a Help Desk Technician II with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Help Desk Technician II, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Help Desk Technician II joining our team to delivers cost-effective, next-generation IT solutions and services to the Department of Defense, the intelligence community and federal civilian agencies as they modernize their information systems.

HOW A HELP DESK TECHNICIAN II WILL MAKE AN IMPACT:

• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.

• Assists and resolves hardware and software technical problems on laptops, servers, and peripherals.

• Devices typically run Microsoft Windows 10 or Windows Server 2012 R2 and are owned by US Air Force and installed in maintenance shops.

• May answer queries by telephone but will usually identify problems during frequent (daily) visits to customer sites. 

• Primary responsibility is to conduct hardware inspections and conduct preventive maintenance of eTools - typically ruggedized laptop PCs running Windows 10. 

• Repairs items found to be defective or orders replacement parts, tracks delivery status and installs upon receipt of parts. 

• Records all work accomplished using Remedy IT Service Management software.   

• Inputs standardized data into maintenance software applications to assist in diagnosis, identification, isolation, and problem analysis and compilation of historical database records.

• Route calls to product line specialists, application, or system support specialists.

• Alerts management to recurring problems and patterns of problems.

WHAT YOU’LL NEED TO SUCCEED:

• Positive customer service attitude.

• Detailed technical problem-solving approach.

• Excellent interpersonal communications skills.

• Ability to walk between work sites as required. 

• HS/GED, 1+ years' experience or related experience

• SECRET Security Clearance

• Information Assurance Level II Certification (Security+)

GDIT IS YOUR PLACE:

• 401K with company match.

• Comprehensive health and wellness packages.

• Internal mobility team dedicated to helping you own your career.

• Professional growth opportunities including paid education and certifications.

• Cutting-edge technology you can learn from.

• Rest and recharge with paid vacation and holidays.