Service Desk / Help Desk Analyst - Active Top Secret required

GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital. As a Service Desk Technician / Help Desk Analyst, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible. You bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better. 

Transform technology into opportunity as a SERVICE DESK / HELP DESK ANALYST with GDIT. A career in IT means connecting and enhancing the systems that matter most. As a Service Desk Technician / Help Desk Analyst, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible. 

At GDIT, people are our differentiator. As a Service Desk / Help Desk Analyst, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Service Desk / Help Desk Analyst joining our team to bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better. 

HOW A SERVICE DESK / HELP DESK ANALYST WILL MAKE AN IMPACT: 

• Providing program support as a Tier 1.5 Service Desk Technician.  

• Delivering excellent customer service and quick resolution of technical issues for customer via chat, email, and deskside support. 

• Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair of desktops, notebooks, printers, iPads, and associated peripherals. 

• Troubleshooting and resolving issues involving Microsoft Windows, desktop applications, collaboration tools, shared drives, email, and other technologies. 

• Supporting Microsoft Office 365 and Active Directory products. 

• Documenting and tracking customer incidents and requests via ticketing management system by updating troubleshooting and resolution efforts and efficiently escalating tickets to appropriate teams when applicable. 

• Isolating and resolving issues with individual workstations. 

• Acting as a resource to answer user questions about hardware and software issues. 

WHAT YOU’LL NEED TO SUCCEED: 

• Required Experience: BA/BS and a minimum of 3 years of full time (40 hours a weekhelpdesk experience. Experience can be substituted for education.

• Required Technical Skills: CompTIA Security+ (DoD 8570 Compliance) required within 6 months of starting

• Security Clearance Level: Active Top Secret with SCI Eligibility 

• Required Skills and Abilities: Excellent verbal and written communication skills. Must be able to pass a basic English Language assessment test 

• Preferred Skills: BS/BA Highly Desired 

• Location: On Customer Site, Washington, District of Columbia – This service desk is 24/7/365, occasional shift work may be required.  

GDIT IS YOUR PLACE: 

• Flexible work schedule 

• 401K with company match 

• Comprehensive health and wellness packages 

• Internal mobility team dedicated to helping you own your career 

• Professional growth opportunities including paid education and certifications 

• Cutting-edge technology you can learn from  

• Rest and recharge with paid vacation and holidays 

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