ScienceLogic Engineer (SL1)

GDIT is seeking a Sr. ScienceLogic Engineer to support the National Institutes of Health (NIH) Center for Information Technology (CIT) Operations Management Support (OMS) team located in Bethesda, MD.

This position will require supporting the SL1 platform, to include all upgrades and maintenance; enhancement of system features and configurations; and responding to customer requests for custom monitoring needs.

This role is onsite 5 days a week in Bethesda, MD.

RESPONSIBLITIES:

• Ability to maintain and support a healthy infrastructure for a highly visible 24x7x365 monitoring environment
• Performs continual maintenance of the SL1 platform and provides advanced solutions for continual and highly complex security, backup and redundancy problems
• Performs administrative tasks and application support for the SL1 platform and create and maintain monitoring and notification rules
• Provides and applies advanced engineering to highly complex infrastructures including installing, configuring, testing and maintaining operating systems, application software, and system management tools
• Deliver SL1 dashboards, create custom reports on results of SL1 monitoring and provide timely problem resolution for SL1 system components and related custom scripts
• Prepare and maintain all documentation for processes and procedures related to engineering projects
• Manage application access control to restrict access to systems, applications, and data to authorized users only
• Manage customer satisfaction through effectively communicating and managing customer expectations (internal and external customers)
• Ability to communicate how to leverage technology to create business value and become more effective and efficient
• Work with project managers and peers to understand and solve challenging technical problems, produce effort estimates, and improve system functionality, reliability and reduce costs
• Work closely with a Business Technology peers and management emphasizing collaboration and joint effort to ensure that the needs and expectations of organizational stake holders, business partners, external customers, and third-party organizations are met and/or exceeded
• Provides training and guidance to less experienced Engineers

REQUIRED QUALIFICATIONS:

• BA/BS (or equivalent experience) and 5+ years of relevant experience
• 5+ proven years of experience installing, configuring, and daily administration of ScienceLogic SL1 at version 12.x or higher required
• 5+ Years utilizing ServiceNow Ticketing system  
• Experience with user training and writing documentation
• Must be able to obtain and hold a Public Trust clearance

PREFERRED SKILLS/EXPERIENCE:

• Experience using the Python scripting engine to automate tasks with SL1
• Familiarity with Service Now Integration, PowerFlow, End to End Monitoring and CMDB
• Experience with major Microsoft technologies including PC and server operating systems, Active Directory, Exchange, SharePoint, SQL Server, and Office
• Knowledge of server virtualization technologies, preferably VMware and/or Microsoft technologies
• Strong written and verbal communication skills

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