VTC Technician

Transform technology into opportunity as a VTC Technician III with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

Conference Support

• Good working knowledge of Microsoft Teams Room Systems and Surface Hub setup.
• Provide network, Audio/Video and presentation support for conference rooms.
• Ability to independently trouble-shoot issues with Microsoft Teams, TVs, Speakers and Microphones; engage vendor support when needed.
• Understanding of network connectivity to connect equipment to different LAN segments.
• Security hardening, vulnerability mitigation of A/V equipment, Windows OS.
• Ability to manage multiple conference rooms and provide requested/ad-hoc support.
• Knowledge of rebuilding, patching, re-imaging Teams Room devices.
• Provide user support and guidance to users for scheduling, connecting to online meetings.
• Knowledge of managing AMX, Shure Audio/Video codecs
• Work with systems engineers/administrators to facilitate remediation of tickets/alerts.
• Assist in the coordination and completion of conference room operations documentation (e.g. Work Instructions, SOPs)
• Review deployment of existing systems and remediate to ensure alignment with standards where necessary
• Ensure that deployments conform to approved design standards following documented SOPs and Work Instructions
• Conduct quality control analysis that includes audio, video and signal testing
• Perform schedule checks of specific conference spaces and equipment; identify equipment showing significant wear and tear or other early indications of failure and proactively report issues in a timely manner
• Monitor and maintain contracts for conference room systems and components
• Provide escalation support for operational issues; opens service tickets with support contractors / repair providers and network service providers as needed. Tracks repairs until completion.
• Compiles and submits regular reports on Audio/Video operations and other work performed.

Qualifications:

PREFERRED SKILLS:

• At least 5 years total IT experience, with 1-3 years of experience as an audio/visual technician in an enterprise environment
• Experience with Teams Room Systems and Surface Hubs
• Experience with Cisco/Polycom audio conference hardware
• Knowledge of the operating characteristics of various operating systems, e.g. Windows 11 Enterprise, MacOS and iOS.
• Knowledge of VLAN Concepts, LAN Segments and Multicast, Audio & Video encoding and decoding protocols, Dante protocols, Q-LAN protocol for Audio streams, IGMP snooping, QoS, DNS/DHCP
• Knowledge of general management and auditing techniques for identifying problems, gathering, and analyzing pertinent information, forming conclusions, developing solutions and implementing plans consistent with management goals.
• Excellent oral and written communications skills. Interaction and information gathering with coworkers and customers.