Remote Support
Standard Operating Procedure (SOP)
Tracking System
Troubleshooting
Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
Help Desk Technician Level 0
Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Help Desk Technician, you will help ensure today is safe and tomorrow is smarter. We are looking for someone who provides 24x7 Help Desk Support as defined by first response/Tier 1/Level 1 support. Provides phone and in person support to users in the areas of email, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications. Serves as initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems
HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT
WHAT YOU’LL NEED TO SUCCEED:
Education: An associates degree and (4) years of help desk experience. A bachelor’s degree may be substituted for experience.
Required Experience: Four (4) years’ help desk experience with an associate’s degree, or a bachelor’s can be substituted for experience.
Required Technical Skills: Help desk related technical skills
Security Clearance Level: TS/SCI with Full Scope Polygraph
Location: Customer Site
US Citizenship Required
GDIT IS YOUR PLACE:
4 + years of related experience
* may vary based on technical training, certification(s), or degree
Less than 10%
U.S. Citizenship Required
The likely hourly rate for this position is between $38.25 - $51.75. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.