Service Asset Configuration Manager

Service Asset Configuration Manager (SACM)

Responsibilities:

• Accountable for ensuring SACM is delivered in line with the defined policy, processes, and procedures.

• Identify process improvements and resolve processes with stakeholders

• Investigate root cause analysis to continuously improve data accuracy.

• Prepare and share reports on CMDB statistical information and the delivery of Dashboards.

• Ensure Configuration Items (Cis) are identified, baselined, and maintained and changes to them are controlled.

• Manage and account for assets by protecting the integrity of CIs.

• Maintain accurate configuration information on all Configuration item services.

• Create and maintain asset purchase requirements with the use of Purchase Requests and Purchase Orders.

• Coordinate with the Project Support facility (PSF) for incoming and outgoing configuration items through Remedy.

• Maintain the approved hardware/software list for all authorized software and hardware.

• Implement and maintain a Configuration Management Database (CMDB) that contains details of the CIs throughout their life cycle and that provides accurate information to support all the other service management processes.

• Develop and control a naming convention process for hardware on the operational networks.

• Schedule audits against the CMDB to verify the data remains current and accurate (CMDB Reconciliation).

Basic Qualifications:

• Bachelor’s degree in a technology or business-related field

• 3-5 years of IT Asset Management and Configuration Management experience.

• Experience in working with inventory discovery tools and infrastructure management tools used to provide asset inventory.

• General understanding of procurement, delivery, and governance of IT services

• Must have quality documentation and report writing ability and experience (general MS Office Suite skills).

• Must have general management skills (Time management and Communication Skills)

• 3-5 years of experience managing meetings and facilitation skills

• 3-5 years of excellent documentation and report writing abilities and experience

• 3-5 years of experience working in a process driven organization, preferably an ITIL-aligned Service Management organization

• Attention to detail and analytical problem-solving abilities.

• Flexible and able to cope with fast-paced moving environment.

• Excellent communications and relationship management skills including cross-functional IT teams

• TS/SCI clearance required

Preferred:

• ITIL® V4 certified

• Service Now experience

WHAT GDIT CAN OFFER YOU:

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting-edge technology and the ability to make a real impact on the world around you.

#OpportunityOwned

#GDITCareers

#GDITLife,

#WeAreGDIT 

#ARMA

#CENTCOMCITS

#GDITPRIORITY